Remote Beauty Customer Care Specialist

Hairby Zindzi; City Of London; Remote; GBP 20,000 - 25,000; Full time

Job summary

A growing beauty brand in the UK is seeking a reliable Customer Service Assistant. This role involves supporting customers through WhatsApp, Instagram, and email. Responsibilities include responding to enquiries, providing product advice, and managing returns. Ideal candidates will have excellent communication skills and experience in customer service. This position offers flexible remote working hours and a supportive team culture.

Benefits

Remote, flexible working hours

Supportive and friendly team culture

Opportunity to grow within a developing UK brand

Qualifications

• Excellent written communication and problem-solving skills.
• Experience in customer service or online retail preferred.
• Confident using WhatsApp, Instagram, and email tools.

Responsibilities

• Respond quickly to customer questions and order updates.
• Provide product advice and aftercare support.
• Manage returns, exchanges, and refunds efficiently.

Skills

Excellent written communication

Problem-solving skills

Experience in customer service

Confident using WhatsApp, Instagram, and email

Attention to detail

Job description

A growing beauty brand in the UK is seeking a reliable Customer Service Assistant. This role involves supporting customers through WhatsApp, Instagram, and email. Responsibilities include responding to enquiries, providing product advice, and managing returns. Ideal candidates will have excellent communication skills and experience in customer service. This position offers flexible remote working hours and a supportive team culture.