Remote AV Service Desk Engineer

Rafferty Resourcing; Portsmouth; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment consultancy in the UK seeks an Audio Visual Service Desk Engineer to enhance customer service through technical support. The role involves diagnosing AV issues remotely, maintaining client relationships, and assisting with internal IT support. Successful candidates should possess strong communication skills and familiarity with AV systems. This hybrid role requires occasional travel to the office and client sites, with a negotiable salary based on experience.

Qualifications

• Familiar with AV systems and tools.
• Excellent communication and relationship-building skills.
• Experience in customer service roles.

Responsibilities

• Manage and troubleshoot AV faults remotely.
• Provide technical responses to helpdesk tickets.
• Log and maintain records of client communication.

Skills

Familiarity with Crestron, AMX, Extron, QSC, Logitech, Poly, and Shure systems

Proficiency in remote management tools

Outstanding communication skills

Experience in a customer service capacity

Experience dealing with standard SLA contracts

Job description

A leading recruitment consultancy in the UK seeks an Audio Visual Service Desk Engineer to enhance customer service through technical support. The role involves diagnosing AV issues remotely, maintaining client relationships, and assisting with internal IT support. Successful candidates should possess strong communication skills and familiarity with AV systems. This hybrid role requires occasional travel to the office and client sites, with a negotiable salary based on experience.