Remote AI Solutions Specialist - CX Transformation Leader

Sabio Group; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading technology firm in London is seeking an AI Solutions Specialist to drive the design and delivery of innovative AI and customer experience solutions. This role requires excellent technical knowledge, engagement with senior stakeholders, and a proven track record in presales or technical architecture. The ideal candidate will have expertise in conversational AI and CCaaS operations, combined with strong commercial acumen. Flexible work options available.

Benefits

Remote/Flexible work

Discovery Medical Aid

Connectivity Allowance

15 days paid holiday

Momentum EAP

Qualifications

• Significant experience in Presales, Solutions Consulting, or Technical Architecture.
• Proven track record in delivering AI-enabled CX transformation projects.
• Ability to engage with senior stakeholders, including C-level executives.

Responsibilities

• Lead discovery sessions with enterprise clients to uncover opportunities.
• Design and validate end-to-end AI and automation architectures.
• Act as an AI authority during sales cycles, influencing deal strategy.

Skills

Expert-level knowledge of Conversational AI

Deep understanding of CCaaS operations

Commercial and financial awareness

Strong influencing and negotiation skills

Ability to balance technical depth with commercial positioning

Education

Bachelor's or Master's degree in Computer Science, AI, Engineering

Tools

Conversational AI platforms

Cloud platforms: AWS, Azure, Google Cloud

Genesys, Avaya, NICE

Job description

A leading technology firm in London is seeking an AI Solutions Specialist to drive the design and delivery of innovative AI and customer experience solutions. This role requires excellent technical knowledge, engagement with senior stakeholders, and a proven track record in presales or technical architecture. The ideal candidate will have expertise in conversational AI and CCaaS operations, combined with strong commercial acumen. Flexible work options available.