Remote AI Solutions Engineer – Contact Centre Focus

Dupen Ltd (Dupen Recruitment); Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology client in the United Kingdom is seeking a Professional Services Engineer to work from home on a permanent basis. The successful candidate will lead the deployment of innovative contact center solutions powered by AI, collaborating with clients to tailor solutions that enhance their operations. Responsibilities include configuring applications, running workshops, and maintaining high customer service standards throughout the project lifecycle. Knowledge in Natural Language Processing and cloud platforms like AWS is essential.

Qualifications

• Experience in deploying AI-driven solutions, particularly in contact center environments.
• Proficient in Natural Language Processing and Large Language Models.
• Strong communication skills for client-facing interactions.

Responsibilities

• Configure, deploy, and commission applications with a focus on AI solutions.
• Lead workshops to understand client requirements for tailored solutions.
• Collaborate with various teams to deliver scalable projects.

Job description

A leading technology client in the United Kingdom is seeking a Professional Services Engineer to work from home on a permanent basis. The successful candidate will lead the deployment of innovative contact center solutions powered by AI, collaborating with clients to tailor solutions that enhance their operations. Responsibilities include configuring applications, running workshops, and maintaining high customer service standards throughout the project lifecycle. Knowledge in Natural Language Processing and cloud platforms like AWS is essential.