Remote Account Manager (RAM)

Elanco; Hook; Remote; GBP 35,000 - 50,000; Full time

Job summary

A global leader in animal health is seeking a passionate professional for their Inside Sales Team. The ideal candidate will focus on driving core Pet Health sales activities and will work closely with the Field Sales Team in a remote capacity. This role requires strong interpersonal skills, relevant sales experience, and a commitment to customer service. You'll play a key role in enhancing customer adoption of products and meeting sales objectives in the veterinary market.

Qualifications

• Minimum 5 years sales experience with tele-sales component, preferably in the animal health industry.
• Ability to analyze sales data and prioritize strategy targets.
• Knowledge of Elanco products and compliance regulations.

Responsibilities

• Conducts remote customer meetings and generates demand with identified accounts.
• Maintains effective communication within the business unit.
• Develops and manages long-term relationships with customers.

Skills

Passion for animal health

Excellent interpersonal skills

Strong communication skills

Good IT skills

Analytical skills

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Office 365

CRM systems

Job description

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your role:

This role presents a unique opportunity to join a newly formed and high performing Inside Sales Team (RAM Team) in the UK.

This Team is evolving at a fast pace, so will appeal to someone who wants to learn and develop in a new function, whilst also remaining completely focused on our sales priorities. Someone with true passion for what we are setting out to achieve is key.

The role will focus on delivery of core Pet Health sales activities, alongside the Field Sales Team, but in a remote only capacity.

The RAM Team work very closely with the Field Sales Team, increasing the reach, frequency and value of our customers. They will demonstrate the value of Elanco products to enhance customer adoption of our brands, with timely account follow-up and tool selection to meet sales objectives.

They must deal with all aspects of the commercial relationship: carry out prospecting actions, promote products and services, order taking, management of customer questions on Elanco products or services, and forwarding those to the appropriate Elanco team when needed. The RAM Team generate sales directly or indirectly through remote calls and/or other virtual channels to our veterinary customers.

RAM is a key pillar of our omnichannel strategy and must collaborate closely with Marketing to enhance the customer experience.

RAM is held accountable for delivering sales results through the application of our Customer Value Selling (CVS) model, implementing agreed tactics and meeting identified KPIs.

Key responsibilities:

Remote Sales Competences:

• Meets expectations of S3/S4 sales competencies.
• Generates demand with identified accounts and influencers.
• Conducts remote customer meetings, implementing and executing marketing programs and value add customer initiatives.
• Utilizes Elanco CRM to identify customer opportunities to bring value and increase touchpoints.
• Masters the virtual communication platform of MS Teams/Zoom, phone, etc., to ensure effective sales interactions, meeting customers’ needs, virtual learning, communication, and purchasing preferences.
• Disciplined reporting of all call reports, territory intelligence and detail customer information within designed CRM respecting defined KPIs.
• Develops and manages long term relationships with key target customers to uncover needs, identify opportunities and generate recommendations to achieve sales targets.
• Leverages omni-channel approach to remotely engage specific customers with customized content and offers.
• Implements the vet channel marketing and sales strategy.
• Participates in customer events/internal meetings when requested (Virtually and F2F).
• Schedules calls and meet customers via phone/video/e-mail etc. while considering the priorities of customers and Elanco to reach sales targets.
• Maintains effective communication within business unit (Sales, Marketing, Technical and Business Operations teams), responds with agility to the needs of customers and supports peers.
• CRM Data Stewardship: Inside Sales will be responsible for updating relevant information in Elanco’s CRM system, such as customer contact details, person and business account e-mails, updated phone numbers and any other relevant information that leverages omnichannel approach.
• Takes orders and processes them in accordance with our internal procedures.
• Provides "after-sales service": answers questions or referral to relevant teams (sales/technical or marketing).

Business Development:

• Analyzes and leverages territory data to accomplish territory objectives. Work with Field Sales Team to advance or implement sales cycle tactics, increasing penetration and sales of targeted Elanco products.
• Complete all sales objectives and key sales metrics.
• Develop the client portfolio in alignment with local business strategy.
• Respond to customer requests/questions/complaints to grow sales in accordance with our commercial policy.

Elanco Product Knowledge:

• Technically proficient in Elanco focus products and disease states and a broad knowledge of the complete portfolio and competitive products to leverage sales and support customers.
• Adheres to all Elanco pharmacovigilance policies and procedures.
• Utilizes internal resources to provide the best information to the veterinarian in an efficient manner.
• Ensures compliance with: Code of Conduct, Ethics and Compliance, Health, Safety and Environment policies, information, and privacy protection regulations, FRAP and others related to their area of work.

What You Need to Succeed (minimum qualifications):

• Passion for the animal health industry, customer service, sales and teamwork.
• Minimum bachelor’s degree or equivalent required.
• NOAH qualified.
• 5 years sales experience with tele-sales component, preferentially animal health industry experience.
• Excellent interpersonal and communication skills.
• Good IT skills.
• Ability to analyze sales data, evaluate performance and prioritize strategy and targets.
• Excellent communication and presenting skills using a variety of platforms.
• Strong learning agility.
• Organizational and implementation skills.
• Ability to work independently and be results driven.
• Personal accountability with high initiative and sound work ethics.
• Knowledge of Office 365 applications.

Additional information:

• Ability to work in home office environment for extended periods.
• Limited travel may be required, based on internal and external meeting business needs.

Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status