Remedial Service Manager

PHS Group Ltd.; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hygiene and compliance services provider in the UK is seeking a highly motivated Remedial Service Manager in Scotland to lead a team of engineers. The role requires expertise in electrical services, strong leadership, and decision-making skills. You'll manage onsite activities, ensuring compliance with Health & Safety standards while driving performance against key KPIs. The position offers a competitive salary, a company vehicle, and a range of benefits, making it an excellent opportunity for ambitious professionals looking to advance their careers.

Benefits

Competitive salary with potential for overtime

23 days holiday plus bank holidays

Pension scheme

Fully maintained company vehicle

Laptop and company phone

Work-related expense coverage

Access to PHS Perks

Qualifications

• Experience managing a field team for at least 2 years.
• Strong ability to prioritize workload effectively.
• Valid UK manual driving license with 6 points or less.

Responsibilities

• Supervise engineers and manage resources effectively.
• Ensure compliance with Health & Safety regulations.
• Oversee recruitment and manage staff activities.

Skills

Electrical expertise

Leadership

Decision-making

Communication

Health & Safety awareness

Education

IOSH Managing Safely

C&G 2382 (BS7671 18th Edition)

NVQ Level 3 or equivalent

AM2

C&G 2391

Job description

Remedial Service Manager – Scotland

PHS Compliance are seeking a highly motivated and experienced Remedial Service Manager in Scotland to lead our team of reactive remedial engineers. This is a pivotal role where you’ll ensure operational excellence, compliance with legislation, and delivery of high-quality service to our customers.

You will be responsible for supervising engineers, managing resources, and supporting customer contracts, while driving performance against key KPIs.

As a Remedial Service Manager, you will:

• Oversee recruitment and resourcing in line with operational requirements.
• Manage engineer activity on-site, ensuring productivity and SLA compliance.
• Enforce Health & Safety regulations and create client-specific risk/method statements.
• Promote safe driving standards and manage company vehicle usage.
• Handle employee absence, holiday, and sick leave in line with policy.
• Provide first-line technical support and guidance to engineers.
• Conduct toolbox talks, one-to-ones, and probation reviews.
• Carry out audits, inspections, and performance management processes.
• Process timesheets, overtime, and travel claims accurately.
• Build strong relationships with planning teams and coordinate out-of-hours support.
• Maintain close collaboration with out-of-hours call facilities and manage associated costs.
• Ensure effective use of CAFM systems (e.g., Service Channel) and best practice job notes.
• Attend monthly client reviews to discuss KPIs and technical issues.
• Support customer services with queries and complaints, ensuring swift resolution.
• Develop strong customer relationships within your division.
• Manage stock on hire, ensuring timely collection and efficient usage.

We are looking for someone who brings:

• A guardian of reactive remedial service delivery with excellent technical knowledge.
• Expertise in electrical parts and equipment to support first-time fix solutions.
• A motivational leader who inspires high performance and delivery.
• Strong decision-making skills with a focus on innovation and productivity.
• Excellent communication skills with clients and colleagues at all levels.
• Solid understanding of Health & Safety in the workplace.

In return for your commitment, you’ll receive:

• Competitive salary with potential overtime (evenings/weekends).
• 23 days holiday (Plus bank holidays)
• Pension scheme.
• Fully maintained company vehicle (available for private use).
• Laptop, and company phone.
• All parking fees and work-related expenses covered.
• Technical support from our internal team.
• Access to PHS Perks (discounts, wellbeing helpline, online GP, and more).

Qualifications & Experience required for Remedial Service Manager:

• IOSH Managing Safely (or willingness to achieve).
• Relevant industry qualifications including:
• C&G 2382 (BS7671 18th Edition)
• NVQ Level 3 or City & Guilds 2360/2330 Part 1 & 2 (or equivalent Level 3 SQV).
• AM2
• C&G 2391 (Inspection, Testing & Certification of Electrical Installations) or equivalent.
• Valid UK manual driving licence with 6 points or less
• Minimum 2 years’ experience managing a field team.
• Strong computer literacy.
• Ability to prioritise workload effectively.

About PHS Group

Founded in 1963, PHS Group is the UK’s leading provider of hygiene and compliance services, operating across the UK, Spain, and Ireland. With over 120,000 customers and 300,000 locations, we deliver trusted services across multiple specialist businesses including Washrooms, Healthcare, Floorcare, Greenleaf, Besafe, Wastekit, and Compliance.

PHS Compliance supports over 2,000 UK and Irish businesses with electrical testing, installation, and asset management. With over 400 engineers nationwide, we are one of the few UK companies accredited to UKAS 17020 inspection body standards.

At PHS, we value Ownership, Teamwork, Innovation, Integrity, Performance, and Expertise.

We pride ourselves on diversity and inclusion, ensuring every employee can bring their true selves to work.

If you’re ready to take the next step in your career and lead a team that delivers excellence in electrical compliance, apply today and become part of a company that puts people at the heart of its products.