Relocation Co-ordinator

Mears; Basingstoke; On-site; GBP 28,000 - 35,000; Full time

Job summary

A housing management company is seeking a Relocation Co-ordinator in Basingstoke to deliver high-quality relocation services. The ideal candidate will have strong communication abilities, be IT literate, and effectively manage customer expectations. This role offers benefits such as 25 days annual leave, volunteering opportunities, and a supportive work environment.

Benefits

25 days annual leave plus bank holidays

Annual Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Qualifications

• Good communication skills are essential for managing customer relationships over the phone.
• Proficiency in Microsoft packages is required.
• Organisational skills and multitasking are a must for managing competing priorities.

Responsibilities

• Deliver exceptional service to customers and clients, managing expectations effectively.
• Ensure service delivery meets contractual and performance targets.
• Maintain accurate records and data as per professional standards.
• Finalise tenancy terms and ensure compliance with pre-tenancy obligations.
• Contribute to team meetings for continuous improvement.

Skills

Good communications skills

IT Literate with Microsoft packages

Ability to multitask and prioritise

Organised

Attention to detail

Ability to work independently and in a team

Job description

About the Role

As a Relocation Co-ordinator, you will support managers and deliver specified functions at various stages of the process. You will work across these various stages of occupancy and will be trained to work on any part of the process from beginning to end.

Reporting to the Team Leader this position is responsible for providing a seamless, high quality and well-coordinated relocation service to give the best possible first impression to our users and the client, including negotiating preferred tenancy terms and ensuring conditions of offer are met, managing demanding customers and competing priorities and always demonstrating professionalism and diplomacy.

Duties

• Deliver an exceptional service to our customers and clients including managing and meeting expectations. This will require effective objection handling skills and the ability to build professional relationships over the phone that demonstrate efficiency and empathy, while working to strict protocols.
• Deliver the service to meet all contractual and performance targets including working to tight time frames and ensuring properties meet quality standards.
• Ensure effective service delivery from partners and contractors through a collaborative approach, conducting follow-ups to ensure properties meet scheme standards before move in and providing office support for field staff.
• Ensure all data and records are accurately recorded and kept updated to a professional standard through case updates.
• Finalise commercially astute terms of tenancy and ensure that Landlords and agents meet their pre-tenancy obligations, delivering updates and escalating cases as required to ensure full resolution.
• Contribute to team meetings with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in team performance. To take personal responsibility for developing own skills, knowledge and understanding of services, processes, technology and issues.
• Undertake ad hoc projects and provide support and cover for colleagues and teams within Mears Housing Management
• Ensure full compliance with Mear’s code of conduct, contractual terms and group policies & procedures

Role Criteria

• Good communications skills both written and verbal
• IT Literate with experience using all Microsoft packages
• Ability to multitask and prioritise
• Organised
• Great attention to detail
• Ability to work well under own initiative as well as part of a team

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies