Relief Security Officer - East Midlands

Kings Security; East Midlands; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension

Life Assurance

Employee Recognition Scheme

Employee Discount Platform

Paid uniform

Wagestream

Job summary

Kings Security is seeking a Relief Security Officer to provide flexible, reliable coverage across the East Midlands. You will help safeguard premises, staff and visitors, monitor access, and respond to security incidents while maintaining a professional presence.

Key responsibilities include greeting visitors, handling inquiries, patrolling, monitoring surveillance, and logging activities accurately. A valid SIA licence and own vehicle are required; pension, life assurance and other benefits are

Qualifications

• Proven ability to communicate clearly and professionally.
• Willingness to work various shift patterns as required.
• Ability to stay calm under pressure during emergencies.
• Must drive and have own vehicle for site coverage.
• Experience in customer-facing security roles is desirable.

Responsibilities

• Greet and assist visitors, directing them appropriately.
• Address client concerns with professionalism and care.
• Provide high level customer service and resolve inquiries.
• Build positive relationships with staff, visitors and contractors.
• Record activities and incidents in line with client procedures.
• Monitor access control and patrol premises to ensure safety.

Skills

Written & verbal communication

Shift flexibility

Calm under pressure

Own vehicle

Customer service

Surveillance familiarity

Education

SIA Licence or training certificates

Tools

Surveillance systems

Job description

If you’re looking for your next career move and seeking an opportunity that offers professional development, rewards and success, then a career at Kings could be for you. Our strength is built on the hard work, professionalism and spirit of our people.

As an employee, you’ll be part of an organisation that offers numerous benefits and opportunities for you to advance your career in a professional, engaging workforce that focuses on delivering superior technology solutions.

Training and Career Development

As an employer, we realise our responsibility to invest in people who want to excel in their chosen careers. We feel strongly about retaining a loyal and talented workforce that will contribute towards individual and organisational success.

Ongoing training and development is therefore key to getting the best out of our employees. From induction onwards, we will support you to realise your potential and to fulfil your career goals.

We offer generous benefits packages to all of our employees.

In addition to competitive salaries…

• Life assurance
• Employee Assistance Programme
• Childcare vouchers salary sacrifice scheme
• Cycle to work scheme
• Recognition awards

Job Description

Relief Security Officer-East Midlands

Location: Covering East Midlands

Salary: £13.33 per hour

• Pension
• Life Assurance
• Employee Recognition Scheme
• Employee Discount Platform
• Paid uniform
• Wagestream – Get instant access to your wages through our financial wellbeing tool. Wagestream is a platform that lets you stream up to 40% of the money you’ve already earned and also have access to easy tips to manage your money better.

Key Purpose of the Job

The primary purpose of the Relief Security Officer is to provide flexible and reliable security coverage across various locations as needed. The role involves ensuring the safety and security of premises, staff, and visitors by maintaining a safe and secure environment. This includes monitoring and controlling access, conducting regular patrols, and responding promptly to security incidents or emergencies.

Key Job Responsibilities

Customer Care

• Greet and assist visitors, ensuring they feel welcome and are directed to the appropriate area.
• Be receptive to the client’s concerns and complaints and take a personal interest in resolving any issues that you become involved in.
• Always provide a high level of customer service, addressing inquiries and concerns professionally and courteously.
• Build and maintain positive relationships with staff, visitors, and contractors.
• Work to the assignment instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the client’s and the company’s quality procedures.

Work Performance and Quality Work

• Comply with and report on all Health and Safety issues in accordance with company guidelines.
• Conduct regular patrols of the premises, both internally and externally, to identify and mitigate security risks.
• Monitor surveillance equipment and review footage as necessary.
• Make the required check calls and booking on/off calls.
• Control access to the premises, ensuring only authorised personnel are allowed entry.
• Respond promptly and effectively to alarms and incidents, ensuring the situation is handled appropriately and reported accurately.
• Maintain accurate and detailed records of daily activities, incidents, and irregularities.
• Collaborate with emergency services when required.
• Ability to communicate clearly and effectively with a diverse range of people.

Quality

• Ensure that equipment issued to the contract is maintained and used in accordance with the manufacturer’s requirements at all times and where supplied, protective cases are used on all relevant equipment.
• Be correctly dressed in full uniform, as required by the client and that any shortfall in issue is communicated to the appropriate line manager as outlined above.
• Set and maintain the highest personal and professional standards as an employee of Kings Security and adopt a total quality approach to every aspect of your work, colleagues and clients.

When Kings carry out the recruitment process, we shall recruit as an equal opportunities’ employer.

Essential requirements for the job

• SIA Licence or valid SIA training certificates
• Excellent Written and Verbal Communications Skills
• Flexibility, willingness to work various shift patterns in line with operational needs
• Ability to stay calm and composed under pressure, especially during emergencies.
• Must drive and have own vehicle

Desirable requirements for the job

• Prior experience in a similar role is advantageous, though we are open to candidates with the right attitude and willingness to learn.
• Basic understanding of security protocols and procedures.
• Familiarity with the use of surveillance systems and other security equipment.
• Previous experience in the security industry