Relief Security Officer

Mitie Group plc.; Old Warren; On-site; GBP 16,000 - 23,000; Full time

Job summary

Mitie Group plc. is seeking a Relief Retail Security Officer for the Reading area. Pay is £14.05 per hour with permanent and flexible hours (8 hours minimum).

Must be willing to travel; driving preferred. Responsibilities include protecting customers and staff, patrolling, monitoring CCTV, and recording incidents using SMART. Candidates should hold a frontline SIA licence (or have completed relevant training and hold valid certificates), plus a 5-year check-able history.

Qualifications

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence.
• A full five year check-able employment / education history.
• Experience delivering Customer Service.
• Excellent communication skills, written and verbal.
• Adaptable communication style for different people groups.
• Ability to work in a fast-moving service business.
• Capability in use of technology.
• Good attention to detail and enthusiasm.
• Previous similar role is desirable but not essential.
• Public Space Surveillance SIA licence is desirable but not essential.

Responsibilities

• Protect customers and colleagues from abuse and deter violence.
• Patrol the store and check compliance per site instructions.
• Deter theft including till snatchers and bulk thefts.
• Record incidents using SMART and inform store management.
• Liaise with store management and police to reduce crime.
• Wear full uniform with valid SIA badge and IDs; ensure security tech is used.
• Complete CCTV monitoring and retrospective reviews as required.
• Report incidents by end of shift and follow Ways of Working.

Skills

SIA licence

Excellent communication

Customer service

Willingness to travel

Driving preferred

Education

Five year check-able history

Job description

Relief Retail Security Officer
Reading Area
Pay: £14.05
Permanent / Flexible Hours (8 Hours Minimum)

Must be willing to travel, driving preferred

Main Duties

To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:

• To protect customers and colleagues from physical and verbal abuse
• To deter violence and public order offences
• To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions
• To deter till snatchers, trolley push outs and other bulk thefts
• To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed
• Dealing with any difficult situations that arise in a safe and professional manner
• To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
• Monitoring the store CCTV where appropriate
• Complete retrospective CCTV reviews focusing on shrinkage
• To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.
• To understand and always implement the ‘Ways of Working'
• Liaise with the store management teams giving clear and concise feedback
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• Completing reports by recording observations, information, occurrences and surveillance activities using SMART
• Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses
• To report all incidents fully by the end of the shift using the SMART system
• To wear and activate BWCCTV in accordance with company procedures
• Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)
• A full five year check-able employment / education history
• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential