Relief Security Concierge

Samsic UK; Richmond; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

SIA licence renewal support

Career progression opportunities

Exposure to multiple client sites

Structured shift pattern

Job summary

Samsic UK is seeking a Relief Security Concierge for a part-time role (Thursday to Sunday, 4:00pm-12:00am) in Richmond and surrounding areas. You will provide security and front-of-house support, acting as the first point of contact while upholding high service standards.

Ideal candidates have hospitality or concierge experience, an SIA licence, a valid UK driving licence, and access to a vehicle. DBS check is desirable; you will be confident, well-presented and customer-focused.

Qualifications

• Candidate must possess a hospitality or concierge/customer-facing background.
• SIA licence required; enhanced DBS desirable.
• Strong customer service and communication skills with a professional appearance.

Responsibilities

• Provide meet-and-greet and front-of-house service to visitors, staff and contractors.
• Manage access control and visitor procedures; conduct security patrols.
• Maintain security reports and respond to incidents; assist with reception tasks.
• Drive a 12-seater vehicle when required; liaise with clients and colleagues.

Skills

Customer service

Security awareness

Hospitality background

Communication skills

Front-of-house

Observation skills

Tools

Email

Job description

Temporary Contract - Thursday to Sunday, 4:00pm to Midnight

Location: Richmond and surrounding areas within South East London

Rate: £14.04 per hour

Shift Pattern: Part-time - Thursday to Sunday, 4:00pm-12:00am

Valid SIA Licence

Full clean UK Driving Licence - Essential

Comfortable and confident driving a 12-seater van

Must have a hospitality, concierge, hotel, reception or customer service background

Must have access to their own personal vehicle

Enhanced DBS - desirable

Strong customer service and communication skills

Professional, welcoming and well-presented approach

Observant, proactive and confident security mindset

Basic IT literacy, including email, reporting systems and standard office applications

Comfortable carrying out front-of-house and general office support duties

About the Role

As a Relief Security Concierge, you will provide a professional combination of security, customer service and front-of-house support across client locations.

You will often be the first point of contact for visitors, employees and contractors, so the ability to create a welcoming first impression while maintaining strong security standards is essential.

This role is ideally suited to someone who has worked within hospitality, hotels, concierge, reception or premium customer-facing environments and is comfortable balancing security responsibilities with front-of-house service.

Key Responsibilities

• Provide a professional meet-and-greet service to visitors, staff and contractors
• Deliver excellent front-of-house customer service while maintaining site security
• Manage access control and visitor procedures
• Conduct internal and external security patrols
• Monitor the site and respond appropriately to incidents or concerns
• Maintain accurate security and incident reports
• Answer and manage telephone enquiries professionally
• Provide directory and visitor support, including assisting with locations, departments and points of contact
• Carry out general reception and office support duties where required
• Liaise professionally with clients, employees, visitors and contractors
• Maintain a high standard of personal presentation at all times
• Drive a 12-seater vehicle when required as part of the role
• Support multiple client locations as part of the relief function
• Follow all site Assignment Instructions, operating procedures and health and safety requirements

What We’re Looking For

We are looking for someone who combines the awareness and professionalism of a security officer with the personality and service standards of an experienced hospitality professional.

You should be confident engaging with people from all backgrounds, comfortable working independently and able to adapt quickly between different client environments.

Why Join Us?

• SIA licence renewal support
• Opportunities to develop within security, concierge and workplace experience roles
• Exposure to a variety of professional client environments
• Structured shift pattern
• Career progression opportunities within Samsic Security