Relief Retail Security Officer

Mitie; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in Wolverhampton seeks a Retail Security Officer to deliver exceptional customer service, enhance safety, and reduce crime. Candidates should ideally hold an SIA licence or be willing to undergo training. Key responsibilities include conducting store patrols, utilizing CCTV, and maintaining communication with store management and law enforcement. Attractive benefits include a competitive pay rate of £13.29, contracted hours, and various additional perks including a comprehensive training programme.

Benefits

Annual leave entitlement

Pension and Life insurance schemes

Free uniform supplied

Access to employee benefits

Apprenticeship schemes

Paid breaks

Qualifications

• Preference for current SIA licence or training provided.
• Full 5-year checkable employment/education history required.

Responsibilities

• Deliver industry leading customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV systems to reduce crime.
• Liaise with store management and law enforcement.
• Wear Body Worn CCTV for safety.

Skills

Customer service

CCTV operation

Conflict de-escalation

Liaising with law enforcement

Education

SIA licence or SIA Certificates

Job description

Overview

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).

Vetting

It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.

Main duties

• To deliver industry leading customer service
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Pay rate and shifts

Pay rate: £13.29

Various Shifts (to be discussed at interview)

Benefits

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Comprehensive induction and training programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid