Relief Retail Security Officer

Mitie; Wirral; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services provider in the UK is seeking a Retail Security Officer to ensure a safe shopping environment through exceptional customer service. This role involves customer engagement and crime deterrence while conducting patrols and utilising CCTV for crime reduction. Candidates should ideally hold a current SIA licence and have a complete five-year employment history. Benefits include contracted hours, annual leave, pension schemes, and comprehensive training.

Benefits

Annual leave entitlement

Pension and life insurance schemes

Free uniform supplied

SIA Re-licensing programme

Comprehensive induction and training programme

Access to employee benefits

Apprenticeship schemes

Progression and development opportunities

Paid breaks

Qualifications

• Preference for candidates with a current SIA licence or SIA Certificates.
• Full 5-year checkable employment/education history is vital.

Responsibilities

• Deliver industry leading customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV systems to reduce crime and stock loss.
• Liaise with store management teams and police.

Skills

Customer service

CCTV operation

Conflict resolution

Team collaboration

Education

Current SIA licence or SIA Certificates

Job description

Pay rate: £12.60

Various Shifts (to be discussed at interview) but weekend working is essential

Job Overview

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.

It is preferable that you hold a current SIA licence or SIA Certificates.

Vetting

It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.

Main duties

• To deliver industry leading customer service
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Benefits to working with Mitie include

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Comprehensive induction and training programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid