Relief Retail Security Officer

Mitie Group plc.; Tapton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services provider in the UK is seeking a Retail Security Officer to ensure customer safety and deliver exceptional service. This role involves conducting patrols, liaising with store management, and utilising CCTV to deter crime. Applicants must have a checkable employment history and it is preferable to hold an SIA licence. The position offers contracted hours, paid breaks, and comprehensive training. Additional benefits include access to employee discounts and development opportunities.

Benefits

Annual leave entitlement

Pension and Life insurance schemes

Free uniform supplied

Comprehensive induction and training programme

Access to financial services and retail discounts

Progression and development opportunities

Paid breaks

Qualifications

• Full 5-year checkable employment/education history required.
• Experience in retail security or customer service preferred.

Responsibilities

• Deliver industry leading customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV systems to support crime reduction.
• Liaise with store management teams.
• Collaborate with police and crime partnerships.

Skills

Exceptional customer service

Current SIA license or willingness to be trained

Trustworthiness and reliability

Job description

Pay rate: £12.60ph Various Shifts (to be discussed at interview)

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).

Vetting: It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.

Main duties:

• To deliver industry leading customer service
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Benefits to working with Mitie include:

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
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• Free uniform supplied
• SIA Re-licencing programme
• Comprehensive induction and training programme
• Access to Mitie’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid