Relief Retail Security Officer

Mitie Group; Kendal; On-site; GBP 19,000 - 23,000; Full time

Job summary

Mitie Group in Kendal is seeking a diligent Security Officer to protect client assets and people on site, adhering to Assignment Instructions and UK law. You will maintain front-line licences (SIA) and CCTV PSS where required, with ongoing training and a commitment to service excellence.

Role involves on-site duties, incident reporting, and collaboration with the Security Account Manager to meet KPIs and SLA targets. A professional, vigilant approach is essential for ongoing contract retention.

Qualifications

• Security role requiring SIA license and potential SC clearance.
• On-site role following Assignment Instructions and UK law.
• Maintaining professional conduct and vigilance on site.

Responsibilities

• Ensure compliance with policies and UK law as directed by the Security Account Manager.
• Complete all tasks on site as defined in the Assignment Instructions.
• Review changes to AI's and propose amendments to improve service.
• Maintain required front-line licences (SIA) and CCTV PSS licence; renew 16 weeks before expiry.
• Report hazards and incidents; assist emergency services when needed.
• Keep accurate incident notes for reports and audits.

Skills

Security experience

SIA License

SC Clearance desirable

Job description

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Previous Security Experience
• SIA License
• SC Clearance desirable