Relief Retail Security Officer

Mitie; Hastings; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities services company seeks a Retail Security Officer in Hastings, UK. The role involves delivering exceptional customer service and ensuring a safe shopping environment. Candidates should ideally hold a current SIA licence, with training provided in some cases. The position offers various benefits including contracted hours, annual leave, and access to employee benefits.

Benefits

Contracted hours

Annual leave entitlement

Pension and Life insurance schemes

Free uniform supplied

SIA Re-licensing programme

Comprehensive induction and training programme

Apprenticeship schemes

Progression and development opportunities

Paid breaks

Qualifications

• Full 5-year checkable employment/education history is required.
• Experience in retail security is an advantage.

Responsibilities

• Deliver exceptional customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Liaise with store management and police.

Skills

Customer service

Conflict resolution

Use of CCTV systems

Education

Current SIA licence or SIA Certificates

Job description

Pay rate: £14.10 per hour.

Various shifts (to be discussed at interview).

Job Overview

Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).

Vetting

It is vital that you have a full 5‑year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.

Main Duties

• To deliver industry‑leading customer service.
• To deter violence and public order offences.
• To conduct patrols of the store.
• Utilise CCTV systems to support the reduction of crime and stock loss.
• Liaise with the store management teams.
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store.
• To wear Body‑Worn CCTV to support the reduction of crime and increase colleague and customer safety.

Benefits

• Contracted hours.
• Annual leave entitlement.
• Pension and Life insurance schemes.
• Free uniform supplied.
• SIA Re‑licensing programme.
• Comprehensive induction and training programme.
• Access to Mitie’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Apprenticeship schemes.
• Progression and development opportunities.
• All breaks are paid.