Relief Retail Security Officer

Mitie Group plc.; Folkestone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a Retail Security Officer in Folkestone. The role involves delivering exceptional customer service, deterring crime, and conducting store patrols. Candidates should have a current SIA licence or the ability to obtain one, with comprehensive training available. Benefits include contracted hours, annual leave, and access to employee rewards and development opportunities.

Benefits

Annual leave entitlement

Pension and life insurance schemes

Free uniform supplied

Comprehensive induction and training programme

Qualifications

• Full 5-year checkable employment/education history required.
• Training for SIA licence can be provided under certain circumstances.

Responsibilities

• Deliver industry leading customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV systems to support crime reduction.
• Liaise with store management and police as needed.

Skills

Customer service

CCTV operation

Conflict resolution

Education

Current SIA licence or ability to obtain

Job description

Pay rate: £12.60, Various shifts (to be discussed at interview)

Job Overview

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).

Vetting

It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.

Responsibilities

• To deliver industry leading customer service
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Benefits

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Comprehensive induction and training programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid