Relief Receptionist Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital

Chesterfield Royal Hospital NHS Foundation Trust; Calow; On-site; GBP 18,000 - 22,000; Full time

Job summary

A healthcare provider in Calow is seeking a full-time Receptionist to provide a friendly, professional clerical service within the Maternity & Gynaecology Care Unit. Responsibilities include checking in patients, managing case notes, and supporting communication within the department. Strong clerical experience and excellent communication skills are essential for this role. Flexible working arrangements may be available.

Qualifications

• Previous clerical experience, including VDU/keyboard skills.
• Excellent communication skills, both verbal and written.
• Ability to maintain strict confidentiality at all times.

Responsibilities

• Friendly checking in of patients and their families.
• Maintain and update patient case notes.
• Answer tele, receive and relay messages.

Skills

Clerical experience

Communication skills

Confidentiality

Job description

An exciting vacancy has arisen within the Maternity & Gynaecology Care Unit, Family Care Division for a full time Receptionist. The Receptionists provide a professional clerical and co-ordination service to the departments of Women's Health Unit, Trinity Ward, Antenatal Clinic and Chesterfield Birth centre, all of which sit under the Maternity & Gynaecology Care Unit. Primarily the role will ensure that patients and visitors receive a friendly, customer focused and efficient service.

Responsibilities

• Friendly and personal checking in of patients and their families/carers, and manage expectations at busy times.
• Act within safeguarding policy and report any concerns promptly.
• Filing of reports and correspondence in patients' case notes in accordance with hospital procedures.
• Maintain and update patient case notes, documenting any changes in patient details.
• Reconcile clinics in line with timescales.
• Undertake clerical duties associated with discharge or transfer of patients from the Consultant care, including booking follow up appointments and ensuring safe return of case notes to appropriate departments.
• Answer tele, receive and relay messages, and undertake ad hoc messenger duties as required.
• Demonstrate a flexible approach to departmental duties where appropriate, including checking stocks of stationery for the ward when required and relaying to necessary colleagues.
• Be proactive in escalating any concerns of any kind to Line Management.
• Perform any other duties delegated from time to time by the Assistant Service Manager or Care Unit Coordinator.

Flexible Working

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

COVID19 Vaccination

Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

Qualifications

• Previous clerical experience, including VDU/keyboard skills, and experience of using a telephone.
• Excellent communication skills, both verbal and written, and the ability to work to deadlines.
• Ability to maintain strict confidentiality at all times when handling confidential information.