Relief Lodge Manager

Churchill Retirement PLC; Taunton; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a compassionate Relief Lodge Manager to oversee retirement developments across the beautiful regions of Devon, Cornwall, Somerset, and Wiltshire. This role offers a unique opportunity to make a positive impact on the lives of residents by managing property maintenance and facilitating social events. You'll be a reassuring presence for Owners while ensuring compliance with health and safety standards. If you have a passion for customer service and are looking for a flexible role that allows you to work independently and socially, this position is perfect for you. Join a progressive team dedicated to enhancing the quality of life for retirees and be part of a growing organization with ambitious plans for the future.

Benefits

Mileage Reimbursement

Subsistence Allowance

Annual Holiday Entitlement

Life Assurance

Qualifications

• Experience in property management or similar fields is highly advantageous.
• Strong customer service skills and a friendly personality are essential.

Responsibilities

• Manage property maintenance and provide excellent service to Owners.
• Facilitate social events and support the sales team with viewings.

Skills

Customer Service

Property Management

Social Skills

Diplomacy

Independence

Education

Experience in Property Management

Experience in Customer Service

Tools

MS Office

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

• Location: Working across various developments in Devon, Cornwall, Somerset & Wiltshire
• Pay rate: £12.36 per hour, plus mileage reimbursed
• Contract: Hours offered on an 'as and when required' basis (zero hours contract)

About the role

It's exciting times at Churchill Estates Management and due to our growth, we are looking for a compassionate Relief Lodge Manager for our retirement developments across Devon, Cornwall, Somerset & Wiltshire.

You'll cover the absences of permanent Lodge Managers on an 'as and when' basis at Lodges within reasonable travelling distance for you. Managing both the maintenance of the property and providing a first-class service to Owners, you'll be working at the heart of Churchill Estates Management, promoting a happy and fulfilling lifestyle for Owners.

Based at a central desk within the development, you'll be a visible and reassuring presence, while administering the office, arranging contractors to maintain the building and complying with health and safety checks and standards.

From facilitating social events to supporting the sales team with customer viewings, you'll play a key role in the business and liaise with a range of departments and external contacts.

About you

Location-wise, this role would suit someone based in the Wiltshire area, with the ability to travel East or West towards Hampshire and Somerset, and you will be content to work as and when required (hours are not guaranteed). The position won't be suitable for people who are already committed to full-time work elsewhere.

It's important that you understand our customers and have a desire to make a positive difference. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people and socialising. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety of the Owners and the security of the developments. Despite the high levels of social contact, you'll also be happy working independently on your own initiative.

To support with the organisation of events and administer the maintenance of the site, you'll be computer literate with previous experience of using MS Office applications.

Previous property management, social housing, retail, care work, customer or hospitality experience would be advantageous.

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 220 developments nationally. That means we oversee more than 9000 apartments, providing property services and customer care to over 11,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award-winning, customer-focused team.

Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty

How you'll be rewarded

• Mileage reimbursed
• Subsistence allowance should an overnight stay be required
• Annual holiday calculation based on annual entitlement of 24 days + Bank Holidays, pro-rated for hours worked
• Life Assurance

To be part of our success story, apply today!