Relief House Manager

McCarthy and Stone; England; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading housing management company in the United Kingdom is seeking a Relief House Manager to cover shifts in Hertfordshire and Essex. The role involves providing exceptional customer service, managing front of house duties, and facilitating social events for Residents. Candidates should have a strong background in customer service and possess excellent communication skills. This position offers an hourly rate of £13.37 along with competitive benefits including a pension and career development.

Benefits

Group personal pension

Life assurance

Medical screening

Career progression

Qualifications

• Extensive experience in a professional customer service oriented position.
• Reliability and flexibility to deal with emergencies.
• Basic health and safety awareness is advantageous.

Responsibilities

• Help Homeowners settle into their new home.
• Provide professional front of house service.
• Promote communication between Homeowners and families.
• Manage gardens and grounds efficiently.
• Facilitate social interactions among Homeowners.

Skills

Excellent communication skills

Customer service experience

Problem solving

Flexibility

Computer literacy (Microsoft Word, Outlook)

Job description

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone are looking for a Relief House Manager to join the team to cover ad hoc shiftsaround Hertfordshire and Essex.

Hours : Flexible hours to be agreed with Operations Manager

Hourly rate : £13.37 per hour

Mileage will be paid.

Benefits : Group personal pension, life assurance, medical screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings.

About the Role of a Casual House Manager

We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. A House Manager is a diverse role encompassing front of house management, facilities, event coordination and customer service.

Some of the Casual House Manager duties within this role include :

• Helping Homeowners settle into their new home.
• Providing a professional front of house service and welcome all visitors in a friendly manner.
• Being available to all Homeowners to offer help, support and advice as necessary.
• Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.
• Managing the development – gardens and grounds – in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.
• Dealing with emergency situations as they arise in a professional way.
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.

The successful candidate will have the following key competencies :

• Excellent communication skills with a real “can do” attitude.
• Extensive experience in a professional customer service orientated position.
• A professional approach with high quality standards.
• To be reliable and flexible to deal with out of hour’s calls and emergencies on the development.
• Thrives in a busy a varied role, where every day will be different.
• Be resilient and can problem solve effectively.
• An awareness of basic Health and Safety will be a distinct advantage.
• A good level of computer literacy including Microsoft Word and Outlook.
• Previous / current work based first aid qualifications will be an advantage.

As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you’ll get all the support you need to help you meet your career goals.

Could this role be the perfect job for you?