Relief CCTV Controller

OCS Group Limited; Swinton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading facilities management company in Swinton seeks a CCTV Controller to ensure the proactive operation of security systems and effective communication during incidents. The successful candidate will have mandatory qualifications including an SIA CCTV/Door Supervisor License. This role offers a dynamic work environment with varied shifts including days, nights, and weekends. Opportunities for professional development within the organization are a key benefit.

Benefits

Funded development programmes

Opportunities for career advancement

Qualifications

• You must have the right to work in the UK.
• SIA - CCTV / Door Supervisor License required.
• ACT Awareness certification needed.
• SCaN for CCTV Operators certification required.

Responsibilities

• Ensure clear, accurate communication and transmission of all relevant information.
• Follow the correct escalation process for incidents and maintain running logs.
• Effectively deploy security resources for incidents.
• Proactively operate the CCTV system with daily site activity assessments.
• Document complaints, incidents, and daily activities thoroughly.

Skills

Problem-solving skills

Effective verbal communication

Effective written communication

Job description

Job Overview

This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients within the Business & Industry market. Working at OCS is more than just a job; it's an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an 'Employer of choice' in our sector and is proud to invest in our colleagues' personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles. As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities.

Shift Pattern

Relief role Days, Nights and Weekends could be required.

Responsibilities

• Ensure clear, accurate communication and transmission of all relevant information.
• Follow the correct escalation process for incidents, maintaining running logs in the Operators running logs.
• Effectively deploy security resources to handle all incidents and matters arising.
• Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records.
• Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems.
• Implement emergency procedures in accordance with the Incident and Emergency Plan.
• Thoroughly, accurately, and professionally document complaints, incidents involving possible criminal activity, and other daily activities.

Qualifications

• You must have the right to work in the UK.
• SIA - CCTV / Door Supervisor License.
• ACT Awareness.
• SCaN for CCTV Operators.
• Problem-solving skills.
• Effective verbal and written communication skills.

About OCS

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.