Relationship Manager - Outsourced Operations

Royal London; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK fund management company is seeking a Relationship Manager for Outsourced Operations in London. This permanent position involves managing relationships with service providers to ensure quality service and compliance. Candidates should have asset management experience, strong communication skills, and the ability to work collaboratively. The role offers a hybrid working model and comes with various employee benefits, including a matching pension scheme and private medical insurance.

Benefits

28 days annual leave

Up to 14% employer matching pension scheme

Private medical insurance

Qualifications

• Previous experience within an asset management company or similar.
• Understanding of trade life cycle and investment management processes.
• Experience interacting with multiple departments.

Responsibilities

• Ensure regular reviews with all service providers and document results.
• Develop a process for feeding KPIs into monthly reports.
• Attend industry seminars to keep updated on outsourcing developments.

Skills

Communication skills

Numerical skills

Relationship management

Team collaboration

Goal-oriented

Tools

Power Automate

Job description

Job Title: Relationship Manager - Outsourced Operations

Contract Type: Permanent

Location: London

Working style: Hybrid 50% home/office based

Closing date: 2nd January 2026

We currently have an opportunity for a Relationship Manager to join the RLAM Outsourced Operations team on a permanent basis in London.

Reporting into the Head of Outsourced Operations, the primary focus of the role is ensuring effective monitoring, control and provision of outsourced relationships, such as Custody, Trustee and Investment Administration.

This is an exciting opportunity to join a collaborative team and manage outsourced relationships with our key providers.

About the role

• Ensure regular reviews take place with all service providers (involving the appropriate staff from RLAM) and that actions are documented and followed up.
• Ensure all service providers are reporting service levels and issues in line with RLAM's requirements for delivery and quality.
• Develop and implement a process for feeding service providers' KPIs into the monthly Operations KPI report.
• Ensure monthly invoices are correct and as per budgets.
• Attend industry seminars, events etc to keep up to date with latest developments in the outsourcing arena and propose enhancements where appropriate.
• Create and maintain documented standards and procedures for managing outsourced relationships.
• Develop, maintain and review the reporting of Risks.

About you

• Previous experience within an asset management company or similar industry.
• Understanding of trade life cycle and investment management processes.
• Relevant relationship management experience, preferably gained from an asset management environment overseeing Outsourced Operations.
• Experience interacting with multiple departments and individuals.
• Understanding of investment instruments including equities, fixed Interest, money market, derivatives (futures, options, swaps, CFD, CDS, etc).
• Strong numerical and communication skills (oral and written).
• Collaborative team player.
• Self-motivated, proactive, and goal oriented.
• Well-organised with ability to meet tight deadlines.
• Professional and adaptable under pressure.
• Interest in using Power Automate/AI for process improvements.

About Royal London Asset Management

Royal London Asset Management (RLAM), part of the Royal London Group, is one of the UK's leading fund management companies working with a wide range of clients across the globe to achieve their investment goals. Our long-term, client-driven focus means that we have a long-standing commitment to responsible investment. We act as responsible stewards of our clients' capital, exercising their rights and influencing positive change.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.