Relationship Manager Commercial

2022 - Chief Operating Office; Greater London; Hybrid; GBP 48,000 - 60,000; Full time

Job summary

A leading UK financial institution seeks a Chief Operating Officer to drive business success by nurturing customer relationships and managing risk exposure. This hybrid role will require a strong understanding of commercial banking and financial statements, alongside excellent relationship-building skills. The successful candidate will work in a collaborative environment, ensuring a high level of customer service while contributing to the overall financial objectives of the team. You’ll enjoy competitive salary and benefits including private medical insurance and performance-related bonuses.

Benefits

25 days holiday, increasing to 30

Private medical insurance

Performance-related bonus

Flexible benefits scheme

Life assurance

Qualifications

• Sound knowledge of commercial banking including key market opportunities.
• Demonstrable understanding of financial statements for risk analysis.
• Excellent relationship building experience and team collaboration.
• Proven track record of managing multiple requests.

Responsibilities

• Contribute to the team's financial performance and objectives.
• Deliver excellent customer service and develop tracking measures.
• Manage risk exposure within the commercial portfolio.
• Build strong relationships with new customers.

Skills

Commercial banking knowledge

Financial statement analysis

Strong relationship building

Ability to manage multiple requests

Job description

Business Unit:Business Direct
Location:Hybrid -Glasgow/Newcastle/Manchester/London
Salary Range:£48,000 – £60,000 per annum DOE+ benefits
Contract Type: Permanent

Our team

Our customers mean the world to us so if you have a passion for nurturing relationships then this might just be the role for you. Everyday you’ll get to provide a top‑class service to a network of business customers, establishing their needs and thinking creatively about how you can deliver for them. You’ll be working closely with a fantastic team to make sure we achieve our goals and getting to stretch yourself on some complex cases.

What you’ll be doing

• Contributing to the team's financial performance and achievement of its overall business objectives.
• Delivering a heartfelt service, developing measures to track how you do this.
• Straight Up Management of Risk Exposure within a commercial portfolio and focusing on growing our Business.
• Delightfully surprise our customers by solving complex queries in a timely fashion.
• Ensure excellent attention to detail and care in data quality, and lending risk measurements.
• Developing strong relationships with new customers through focused conversations following onboarding.
• Secure customer retention with robust and focussed conversations.

We need you to have

• Sound knowledge of commercial banking including key market opportunities and challenges.
• A demonstrable clear understanding of commercial Financial Statements and the ability to analyse them for risk.
• A passion for going above and beyond to ensure our customers are happier about their money.
• Excellent relationship Building experience including managing challenging conversations and you’ll thrive working as part of a team.
• A good understanding of the banks commercial policies and procedures.
• A proven track record of working at pace and managing multiple requests whilst maintaining and delivering a first‑class service to colleagues and stakeholders.

Red Hot Rewards

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance‑related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full‑service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer‑obsessed, and fun‑filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full‑service banking provider.

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team: [e-mail]

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit

Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre‑employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.