Relationship Manager

CCMA - Call Centre Management Association; Warwick; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

26 days annual leave

Pension scheme (double-match up to 12%

Flexible benefits

Health & wellbeing apps

Family care support

Job summary

National Grid in the UK is hiring for Associate Relationship Manager/Relationship Manager to energise customer connections and manage milestones. This hybrid role is based at Warwick with home-working and travel across England and Wales.

You’ll act as the voice of the customer, build strong relationships, log feedback in our CRM, prepare account plans for strategic clients and contribute to the energy transition. A driving licence is required for field visits.

Qualifications

• Experience in managing multiple customers or stakeholders.
• Proven ability to influence at peer level.
• Commercial acumen and negotiation skills.
• Thrives in a busy environment with parallel activities.
• CRM experience (Salesforce or similar) preferred.

Responsibilities

• Proactively engage with customers to strengthen relationships.
• Log customer complaints and resolve quickly and efficiently.
• Capture customer intelligence in our CRM and feed insights into plans.
• Act as data champion for CRM data accuracy and pipeline logging.
• Update customers via progress meetings and communications.
• Understand customer needs and articulate TOCO to suit them.
• Write Account Plans for strategic customers.
• Share knowledge and coach colleagues.

Skills

Relationship management

CRM experience

Negotiation

Stakeholder management

Communication

Tools

Salesforce

Job description

About the job

About Us

At National Grid, we light up the world by harnessing the unique strengths of our people. We are looing for Associate Relationship Managers and Relationship Managers to be part of a team that’s driving forward the energy transition, creating a brighter, more sustainable future for all. Unleash your superpower and bring energy to life.

In this role you can enjoy our hybrid working from our Warwick office and home. You’ll be flexible to regular travel throughout England and Wales, depending on the Customer project.

Job Purpose

The Relationship Manager is the first point of contact for our customers and supports them through our connections process. They’re the voice of the customer internally and ensure we know the customer’s needs and requirements, whilst actively managing the customers progression against critical connection milestones.

This role is crucial in connecting customers to the high voltage transmission system in England and Wales and turning the UK’s net zero ambitions into reality.

About You

• Experience of managing multiple customers or stakeholders.
• Proven track record of being able to influence at a peer level.
• Commercial acumen and negotiations skills.
• Thrives in a busy working environment with numerous activities running in parallel.
• Experience in relationship and/or account management preferred.
• Experience in using a CRM System (Salesforce or similar) preferred.

Full Driving Licence required

What You’ll Do

• Proactively engage with customers to build and strengthen relationships.
• Log customer complaints and resolve these quickly and efficiently.
• Capture customer intelligence in our CRM system and feed insight into our business plan.
• Act as a data champion for our CRM system to ensure our data is accurate and aligns with our customer’s pipeline – including the logging of all customer meetings/interactions.
• Understand our customer’s needs and keep them updated via progress meetings and communications.
• Have a good understanding on all aspects of a TOCO and be able to articulate in ways to suit customer understanding.
• Write Account Plans for our strategic customers.
• Share knowledge, coach and help in develop

What You’ll Get

Salary between £42,000 to £54,000 dependent on experience

• Excellent work/life balance and company culture
• 26 days annual leave plus 8 statutory days
• The option to buy additional or sell holiday
• Generous contributory pension scheme – we will double-match your contribution to a maximum company contribution of 12%. Overall 18%
• Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – relevant to your role
• Access to flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days)
• Access to apps which support health, fitness and wellbeing

More Information

The closing date for this vacancy is 27th July. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers. At the heart of achieving these outcomes is the effective control and operation of our network.

To find out more about us, please follow the link below:

https://www.nationalgrid.com/electricity-transmission/

DE & I statement

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.