Relationship Director, Commercial Mid-Market

NatWest Group; Cardiff; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading financial institution is seeking a Relationship Director to manage and develop a portfolio of commercial customers in Cardiff. The role involves driving sales activity, maintaining robust customer relationships, and optimizing financial solutions to meet customer needs. Candidates should have experience in commercial banking and strong analytical skills, alongside a desire to enhance customer loyalty through exceptional service.

Benefits

Professional qualification support

Flexible working arrangements

Qualifications

• Prior experience in commercial banking with knowledge of credit processes.
• Strong problem-solving abilities and analytical skills.
• Understanding of macroeconomic and financial outlook.

Responsibilities

• Manage and develop a portfolio of commercial customers.
• Drive sales activity to maximize new business.
• Maintain working relationships with business partners.

Skills

Customer relationship management

Negotiation skills

Analytical skills

Risk assessment

Interpersonal skills

Education

Diploma in Lending Skills

Job description

Join us as a Relationship Director in Commercial Mid-Market

• This role will see you managing and developing a portfolio of commercial customers, providing them with the right products and services for their financial needs
• We’ll look to you to drive sales activity to maximise new business, while managing your customer relationships to drive continuous improvement in the customer experience
• You’ll be valued for your long term thinking and commercial acumen as you help us support business growth and build lasting business relationships
• Your time will be split between client meetings at their premises, collaborating with colleagues in our Cardiff office, minimum two days a week, or as required, with the remainder working remotely

What you'll do

We’re looking for someone to show an entrepreneurial attitude while driving strong customer advocacy and creating additional value from new and existing customer relationships. Through excellent customer service, you’ll provide your customers with the right financial solutions for their needs and will increase customer loyalty and satisfaction levels by exceeding expectations and going the extra mile.

You’ll also be:

• Maintaining and developing working relationships with key business and functional partners
• Demonstrating an effective use of tools for contact and strategy planning, identifying and meeting customer needs and recording
• Presenting pitches and papers to your customers
• Analysing financial and other information to present complex, properly structured credit applications
• Delivering targeted new lending while adhering to appropriate cost, risk and capital disciplines and controls

The skills you'll need

To thrive in this role, you'll need prior experience in commercial banking with in-depth knowledge of credit processes and policy. Highly developed interpersonal, negotiation and networking skills in a sales environment are a plus, as is proven risk assessment experience with monitoring and control skills in a broad range of customer situations.

You’ll also be expected to have:

• Outstanding customer relationship skills
• An appreciation of macroeconomic and financial outlook with a strong understanding of commercial sector activity
• Experience of analysing complex financial information and identifying and structuring appropriate solutions
• Strong problem solving and analytical skills

What else you need to know

Achieving a Diploma in Lending Skills is just one of the ways we’ll help you to thrive in your role. A Diploma in Lending Skills is a professional qualification awarded by the Chartered Institute of Bankers that’s widely recognised across our industry, and designed to equip you with the knowledge, understanding and skills relating to the commercial lending environment in our digital age. With 18 months to complete your studies, you’ll have the ability to tailor a journey to your own individual learning needs too, which will combine self-study in the form of workbooks and e-learning, and workshops.