Relationship and Demand Manager

PricewaterhouseCoopers; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Manchester is looking for a Tech Catalyst Business Partner. This role will involve fostering stakeholder relationships, showcasing technology services, and providing strategic insights to align with organizational needs. Candidates should have strong experience in stakeholder management, sales, and IT consultancy, along with a capacity for change management. This full-time position requires a proactive approach in a fast-paced environment, with travel up to 40%.

Qualifications

• Extensive experience in stakeholder management and customer experience enhancement.
• Proven expertise in sales and strategic planning.
• Solid understanding of IT consultancy and change management practices.

Responsibilities

• Develop and maintain relationships with stakeholders up to C-suite.
• Respond to queries and challenges promptly.
• Showcase Tech Catalyst offerings to meet stakeholder needs.

Skills

Stakeholder Management

Customer Experience

Sales

Strategic planning

Business Design

IT Consultancy

Benefits Realisation

Change Management

Delivery Management

Risk Management

Process

Governance

Job description

Line of Service: Internal Firm Services

Industry / Sector: Technology

Specialism: IFS - Information Technology (IT)

Management Level: Senior Manager

Job Description & Summary

As a Tech Catalyst Business Partner within the Relationship and Demand team you will align and embed within specified LoS or domains and serve as the primary point of demand consolidation and a trusted interface between our team and our demand sources (Clients LoS CTO / CIO and Alliances Global Special Partnerships or the wider UK Network).

Acting as a face of Tech Catalyst you will play a pivotal role in fostering strong relationships promoting our products services and capabilities and ensuring alignment with the needs of the organisation. This role drives engagement promotes Tech Catalyst services and provides strategic insights to shape decision making.

In a fast paced environment you will identify and share opportunities respond to challenges and strengthen relationships to maximise the impact of Tech Catalyst.

Key Responsibilities

• Develop and maintain strong relationships with stakeholders (up to C-suite) within assigned LoS or demand sources alongside our Technology Leaders.
• Build a comprehensive and strategic understanding of the demand sources their markets challenges strategic drivers and their requirements.
• Respond at pace to stakeholder queries opportunities and challenges ensuring timely and effective communication.
• Possess broad technical accreditation of the PwC network products and more specifically; Tech Catalysts assets services and capabilities and demonstrate the ability to articulate how these can meet stakeholder needs.
• Showcase the value expertise and offerings of the Tech Catalyst team tailoring pitches to resonate with stakeholder and client priorities.
• Engage as appropriate the people with in our capability groups to support the LoS with tech input into client bids and opportunities ensuring stakeholder needs are met by aligning proposals with firmwide tech offerings and expertise.
• Work collaboratively across capability / team sharing insights fostering best practices identifying potential opportunities and efficiencies and ensure a consistent engagement approach.
• Provide feedback to the Tech Catalyst Leadership team to ensure continuous improvement and stakeholder satisfaction.

Skills

• Stakeholder Management: organising improving and monitoring relationships with stakeholders. Systematically identifying and analysing strategic needs and expectations.
• Customer Experience: monitoring and improving the customer experience for both stakeholders and clients for sustained success satisfaction and enhanced experiences. Applied knowledge of client data management relations and retention practices.
• Sales: a strong working knowledge of the business development cross‑selling and marketing approach and opportunities. Apply sound understanding of client management revenue growth and marketing management for development pricing promotion and distribution of client solutions.
• Strategic planning: facilitating data driven decision making direction and prioritisation on allocation of tech resources to pursue business strategies.
• Business Design: undertaking business analysis and process improvement to innovate with technology and optimise performance.
• IT Consultancy: a detailed and example driven ability to articulate how best to use technology in achieving business objectives.
• Benefits Realisation: managing and optimising the benefits and value derived from technology investment projects or initiatives.
• Change Management: taking a systematic approach to implement strategies for effecting change controlling change and helping people adapt to change.
• Delivery Management: a broad understanding of delivery management principles and how these are performed within Tech Catalyst.
• Risk Management: identifying assessing and mitigating potential risks in collaboration with the firm's risk management team and policies.
• Process: analyse and adopt best practice and proven methodologies leveraging the collective knowledge of Tech Catalyst to identify potential problems or trends for improvement or automation.
• Governance: monitoring or overseeing delivery to quality and safety standards including escalation resolution.

Optional Skills

• Accepting Feedback
• Active Listening
• Analytical Thinking
• Business Development
• Client Interaction
• Client Management
• Client Onboarding
• Coaching and Feedback
• Communication
• Creativity
• Cross‑Selling
• Customer Data Management (CDM)
• Customer Due Diligence
• Customer Management
• Customer Relations
• Customer Relationship Management
• Customer Retention
• Customer Satisfaction
• Customer Service Excellence
• Customer Service Management
• Customer Success
• Data Analytics
• Embracing Change
• Emotional Regulation
• 22 more

Travel Requirements

Up to 40%

Visa Sponsorship

No

Government Clearance

No

Required Experience

Manager

Key Skills

• Business Development
• Sales Experience
• Loyalty Marketing
• Portfolio Management
• Wealth Management
• Financial Services
• Algebra
• Territory Management
• Banking
• Relationship Management
• Customer relationship management
• Geometry

Employment Type

Full-Time

Vacancy

1