Relationship Administrator

Velindre Cancer Centre; Cardiff; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading healthcare provider in Cardiff is seeking a People and Relationship Administrator to join their team. This role will serve as the first point of contact, supporting the People and OD Department with efficient administration and communication. Key responsibilities include responding to inquiries, managing documentation, and liaising with stakeholders. Ideal candidates will showcase strong customer focus and administration skills, aligning with the organisation's values of care, respect, and accountability.

Qualifications

• Customer focused with strong communication skills.
• Efficient administration capabilities across various tasks.
• Ability to liaise effectively with multiple stakeholders.

Responsibilities

• Act as a first point of contact for the People and Relationship team.
• Provide accurate administration services including telephone calls and emails.
• Prepare and produce letters, reports, and other documents in a timely manner.
• Support long-term sickness absence meetings with note-taking.
• Liaise with hosted organisations as required.

Job description

People and Relationship Administrator – Trust

We have an exciting opportunity for a customer focused People and Relationship Administrator to join the People and Relationship Team within the Trust. The role will be the first point of contact for service users and provide an efficient and high standard of administration support to the People and OD Department, specifically the Business Partners and People and Relationship Team.

Key Responsibilities

• Act as a first point of contact for callers to the People and Relationship team, including responding to routine people management queries in an efficient and timely manner and escalating to the People and Relationship Advisors as appropriate.
• Provide an accurate and efficient administration service to the People and Relationship Team, through the provision of incoming/outgoing telephone/Teams calls, HR inbox, stationery supplies, bring forward systems, filling systems, emails, typing, diary maintenance, arranging meetings, administering Trac, and other IT systems as required.
• Prepare and produce letters, reports, notes of meetings (including formal investigations and hearings), spreadsheets and other documents in various formats in a timely manner.
• Support in long‑term sickness absence meetings with note taking and basic advice or escalating to the People and Relationship Advisor.
• Liaise with hosted organisations when required, including Shared Services, Payroll, DHCW, HTW and external organisations.
• Role‑model the Values of the organisation by own behaviour and actively promote the Values across the Organisation.

Values

• Caring
• Respectful
• Accountable
• Bold
• Dynamic

Equal Opportunities

Velindre Cancer Centre (VCC) is a committed equal opportunities employer. VCC welcomes applications from people who share our vision.

About the Trust

Velindre University NHS Trust will be recognised locally, nationally and internationally as a renowned organisation of excellence for patient and donor care, education and research. We provide world‑class services & care to our patients, with a 5‑year transformation programme that will bring services closer to patients’ homes.

Application Information

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. For more information on this vacancy please contact the recruiting manager. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. The Trust also reserves the right to close a vacancy early or withdraw an advertisement at any stage of the process, to enable internal staff requiring to be redeployed in suitable roles.

Apply now to be part of a team that prides itself on making a real difference and offers exciting career opportunities.