Reinsurance Performance Manager

Beazley Management Limited; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global insurance firm is seeking a Reinsurance Performance Manager to develop and monitor performance metrics for reinsurance operations. This role requires expertise in continuous improvement methodologies like Lean and Six Sigma to enhance service quality and compliance. Ideal candidates will have a strong background in operational transformation within the financial services sector. Competitive compensation offered, located in the City of London.

Qualifications

• Strong ability to interpret operational data and translate insights into actionable improvements.
• Skilled in applying methodologies such as Lean, Six Sigma, or Agile to streamline workflows.
• Capable of managing multiple improvement initiatives simultaneously.

Responsibilities

• Develop and maintain performance framework for reinsurance operations.
• Monitor operational metrics and produce regular performance reports.
• Lead continuous improvement initiatives using methodologies like Lean or Six Sigma.

Skills

Performance Analysis

Process Improvement

Project Management

Communication

Technology Fluency

Job description

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Job Title: Reinsurance Performance Manager

Division: Shared Services

Reports To: As per Beazley's organization chart

Key Relationships:

Head of Ceded Reinsurance, Reinsurance Buying Team, UW Operations Leadership, Claims Operations Leadership, Conduct Risk, Controls, Compliance, Risk Management, IT, Underwriters and Claims Managers, Finance, Reserving, other staff and external clients and service providers.

Job Summary:

The Reinsurance Operations Performance Manager is a strategic role focused supporting performance and metrics for BAU operations alongside reinsurance transformations. This role is responsible for monitoring performance against key metrics, identifying inefficiencies, and implementing initiatives that enhance service quality, speed, and compliance. The position acts as a catalyst for operational excellence, working closely with stakeholders to embed a culture of data-driven decision-making and process optimization.

Key Responsibilities:

• Develop and maintain a performance framework for reinsurance operations, aligned with strategic KPIs and service level targets.
• Monitor operational metrics (e.g., turnaround times, accuracy rates, compliance scores) and produce regular performance reports.
• Identify process bottlenecks and inefficiencies through data analysis and stakeholder feedback.
• Lead continuous improvement initiatives using methodologies such as Lean, Six Sigma, or Agile.
• Collaborate with the Head of Reinsurance Operations to prioritize and implement improvement projects.
• Facilitate root cause analysis and corrective action planning for recurring operational issues.
• Support the development and rollout of training programs to uplift operational capability.
• Partner with technology teams to identify automation opportunities and support system enhancements.
• Benchmark performance against industry standards and internal best practices.
• Drive a culture of accountability and performance ownership across the operations team.
• Coordinate with compliance and audit teams to ensure operational processes meet regulatory standards.
• Maintain dashboards and visual tools to communicate performance trends to leadership.
• Support strategic planning and budgeting processes with operational insights and forecasts.
• Engage with global stakeholders to ensure alignment and consistency in performance improvement efforts.
• Track benefits realization from improvement initiatives and report ROI to senior management.

Person Specification:

Skills and Abilities

• Performance Analysis: Strong ability to interpret operational data, identify trends, and translate insights into actionable improvements.

• Process Improvement: Skilled in applying methodologies such as Lean, Six Sigma, or Agile to streamline workflows and eliminate inefficiencies.
• Project Management: Capable of managing multiple improvement initiatives simultaneously, with clear planning, execution, and stakeholder engagement.
• Communication: Excellent written and verbal communication skills to present findings, influence change, and engage cross-functional teams.
• Technology Fluency: Comfortable working with performance dashboards, reporting tools, and reinsurance systems to drive data-driven decisions.

Knowledge and Experience

• Detailed understanding of outwards reinsurance operations, including contract administration, premium processing, and claims workflows.
• Experience in developing and tracking KPIs, SLAs, and other performance metrics within a global insurance or financial services environment.
• Proven background in leading or supporting operational transformation and continuous improvement programs.
• Familiarity with regulatory and compliance requirements impacting reinsurance operations.
• Exposure to working with cross-border teams and navigating cultural and process differences in a global setting.

Aptitude and Disposition

• Analytical and detail-oriented, with a natural curiosity to explore root causes and uncover performance gaps.
• Proactive and self-motivated, with a strong sense of ownership and accountability for outcomes.
• Collaborative mindset, able to build trust and influence across teams without direct authority.
• Resilient and adaptable, comfortable with ambiguity and change in a dynamic operational environment.
• Passionate about operational excellence and committed to driving continuous service improvement.