Rehousing Pathway Officer (FTC)

Borough of Broxbourne; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A local government council in the UK is seeking a professional Rehousing Pathway Officer to support individuals experiencing homelessness and help secure settled accommodation. The ideal candidate should possess excellent communication skills and experience in customer-facing roles. A full driving licence is essential for community visits. This full-time position offers a 1-year fixed-term contract with a comprehensive benefits package.

Benefits

Generous leave entitlement

Full training and development programme

Membership of the Local Government Pension Scheme

Free membership to local leisure centres

Qualifications

• Experience in a Local Authority homelessness setting.
• Understanding of relevant legislation.
• Full driving licence required.

Responsibilities

• Support individuals experiencing homelessness to secure settled accommodation.
• Case management and collaboration with partner agencies.
• Conduct sensitive conversations with clients.

Skills

Excellent verbal communication skills

Good written and analytical skills

Customer Service

Education

GCSE (or equivalent) in English and Maths

Job description

Rehousing Pathway Officer (Ref : RPO)

Starting salary 35555.52

Full time 1-year Fixed term contract

Are you looking for your next career move? Broxbourne Borough Council's Housing Advice Service is recruiting a professional and enthusiastic person to join its ambitious and innovative Financial Inclusion and support team. You would be working with a dedicated team supporting those who are experiencing homelessness to secure settled accommodation.

Ideally we are seeking someone with previous experience in a Local Authority homelessness setting and a good understanding of relevant legislation. This is a varied and rewarding role involving case management and collaborative working with partner agencies, and using your initiative to make a real difference. You will need to be highly motivated, genuinely passionate about helping others and experienced in customer‑facing roles.

Excellent verbal communication skills in fluent English are essential as this role requires having sensitive conversations and managing customer expectations effectively. Good written and analytical skills are equally important; therefore a GCSE (or equivalent) in English and Maths is fundamental. A full driving licence is also required as visits to clients in the community will be part of the role.

For discussion prior to application please contact Pauline Suleyman.

This role requires a disclosure and barring service check as it involves working with children or vulnerable clients.

We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).

The values and their underlying behaviours demonstrate our commitment to providing excellent customer care, working in a joined‑up way, always showing respect and looking at innovative, forward‑thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.

We are committed to safer recruitment, safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.

The Council's benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council's local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket‑sport sessions, a health suite and a range of generous discounts across other leisure and culture services.

Broxbourne Council is an Equal Opportunities employer.

Details and application forms for all job vacancies are listed on the Council's website.

Application forms must be submitted online by 26 October 2025, quoting the above reference.

Borough Offices: Bishops College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.

How to apply

Please apply online via the link provided.

Please note we do not accept CVs submitted without a fully completed online application form.

Key Skills

• CCTV
• Federal Agencies
• Customer Service
• Clearance
• Facility
• Suspicious Activity
• Property Damage
• Public Safety
• Daily Operations
• Professional Development
• Access Control
• Communication
• General Public
• Procedures
• Powerpoint

Employment Type: Temp

Experience: years

Vacancy: 1