Rehoming Supervisor

Dogs Trust Company Limited; Shoreham-by-Sea; On-site; GBP 26,000; Full time

Job summary

An animal welfare charity in Shoreham-by-Sea is seeking a Rehoming Supervisor to lead the rehoming team. The successful candidate will enhance the adoption experience, allocate tasks, and motivate staff. Strong supervisory and customer service skills are essential. Join our mission to find forever homes for dogs while embodying our values and creating memorable experiences for visitors.

Benefits

Benefits package

Qualifications

• Proven supervisory experience in a customer service environment.
• Ability to motivate and lead a team towards shared goals.
• Exceptional communication skills for sensitive conversations.

Responsibilities

• Lead the rehoming team and model excellent customer service.
• Allocate work and guide the team towards rehoming targets.
• Create engaging experiences for visitors at the rehoming centre.
• Utilize expertise to meet the needs of dogs and adopters.

Skills

Customer service excellence

Team motivation

Effective communication

Supervisory experience

Job description

Rehoming Supervisor

Application Deadline: 20 November 2025

Department: Rehoming

Employment Type: Permanent - Full Time

Location: Shoreham by Sea

Compensation: £25,566 per year + benefits

Description

Are you a confident, leading customer service professional who is passionate about animal welfare? Want to play a key role in finding our dogs their forever homes?

We’re looking for a Rehoming Supervisor who will be responsible for driving a culture of rehoming, working collaboratively to match as many dogs and adopters as possible.

What does this role do?

What does this role do?

As Rehoming Supervisor, you’ll:

• Lead the rehoming team on a day-to-day basis, role modelling excellent customer service, providing support with adoptions and motivating the team to match as many dogs as possible to their forever homes,
• Allocate and prioritise the work of the rehoming team, assigning staff and volunteers daily tasks, continually working towards targets and the shared goal of increasing rehoming,
• Create a sense of excitement around public openings, embodying Dogs Trust values and providing visitors to the rehoming centre with a memorable experience,
• Think creatively about rehoming, utilising your expertise and experience to flexibly meet the needs of dogs and adopters.

Could this be you?

To be successful in this role, you’ll need some supervisory experience, with a supportive, non-judgemental approach and the ability to motivate a team to meet targets and drive efficiencies, always leading by example. You’ll also have significant customer service experience and excellent communication skills, with the ability to have sensitive and meaningful conversations confidently. You’ll be hard working, reliable, and above all, have a passion and commitment to rehoming and the wider aims of Dogs Trust.

The first stage interview is provisionally scheduled for Tuesday 2nd December and second stage on Friday 5th December.

What does this team do?

The Rehoming department is responsible for helping as many dogs as possible find their forever homes, whether they are cared for in our network of Rehoming Centres, in a foster home or by their current owner using the Home Stay scheme. We strive to achieve excellence in our rehoming processes and to ensure the highest standards of veterinary and behaviour care through our highly skilled teams.