Rehabilitation Support Worker

EAST LONDON NHS FOUNDATION TRUST; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A community healthcare provider in England is seeking a dedicated individual to support client rehabilitation goals in various health settings. The role involves working within a multidisciplinary team while providing personalized care and support. Ideal candidates will have relevant qualifications and strong communication skills. Flexible shift patterns are included, with opportunities for professional development and a supportive work environment.

Benefits

Flexible working arrangements

Relocation support up to £10,000

Professional development opportunities

Qualifications

• Experience in community health settings.
• Ability to effectively communicate with clients and professionals.
• Knowledge of rehabilitation practices.

Responsibilities

• Provide support for client rehabilitation goals.
• Assist with evidence-based therapeutic care plans.
• Manage client visits and maintain confidentiality.

Skills

Communication skills

Empathy

Motivational skills

Teamwork

Education

Relevant healthcare qualification

Job description

Responsibilities

• Provides daily support, promoting those on the caseload to achieve their personalised therapeutic rehabilitation goals, inclusive of personal care, meal and bedtime preparation and functional/physical activities. These goals may require the use of moving and handling equipment.
• Works within the multidisciplinary team in a Primary Care setting including clients’ homes, residential homes, acute settings, clinics and the office.
• Assists and carries out delegated duties in line with the provision of evidence‑based practice, to assist with implementing and progressing set therapeutic care plans and chronic disease management reviews.
• Works a variety of shift patterns which includes weekends and bank holidays on a rota basis. Core working hours are 8–4pm and 1–9pm, 7 days a week.
• Requires a car and full driver’s licence and is able to travel the county of Bedfordshire.
• Responsible for implementing and supporting rehabilitation plans written by Physiotherapists, Occupational Therapists and Nurses.
• Promotes and encourages client self‑care and independent health promotion.
• Provides regular feedback to the Therapy or Assistant Practitioner case holder, Coordinator, community Nurse and the wider multidisciplinary team to promote consistent and progressive management of the client’s 4–6 week rehabilitation programme.
• Contributes to multidisciplinary goal planning sessions/meetings, showing initiative in areas where competent and as agreed by senior staff.
• Assists the wider team with the prevention of unnecessary hospital admission, promotes timely and safe discharges and supports proactive, therapy‑led case management.
• Ensures accurate and timely record keeping.
• Works autonomously and undertakes lone working in the community.
• Where barriers to understanding exist, staff will need to use tact, motivational, negotiating and reassurance skills. Information received and given may be sensitive and will need to be handled in an empathic and professional manner maintaining confidentiality within Trust Policies and professional codes of conduct.
• Involves clients, family and carers in the planning of care/rehabilitation programmes and encourages self‑management where appropriate.
• Communicates effectively with all members of the Integrated Community Service and partners.
• Visits clients within their place of residency to support rehabilitation programmes, devised by qualified professionals and Therapy Assistant Practitioners.
• Promotes empathy, understanding, compassion and a safe environment for all clients and colleagues.
• Gains client, family and carers consent prior to completing client‑centred activities.
• Listens actively to clients to establish an understanding of their needs to help them make informed decisions about their care.
• Encourages independent self‑care and health promotion.
• Monitors client’s progress, providing prompt truthful and sensitive feedback to client, family, carers, the case holder and the wider multidisciplinary team.
• Forms professional relationships with clients and communicates condition‑related information to them in a way that respects their views, autonomy and culture.
• Acts as an advocate for clients and their best interest.
• Recognises risks to clients, family or carers, escalates and discusses concerns with the case holder, identifies and completes an incident report and/or Safeguarding alert as required.
• Recognises potential communication barriers and implements ways of promoting effective communication.
• Manages unpredictable and/or volatile situations effectively.
• Works closely with all members of Community Health Services and partner services.
• Completes initial and refresher trainings in observation taking, medicines management, SEPSIS and NEWS 2.
• Completes trainings identified by senior staff or the Trust to remain compliant with ever‑changing demands and directives.
• Assists and performs relevant diagnostic procedures as requested by appropriate clinicians.
• Assists with prescribed medication according to Trust policy.
• Identifies relevant basic equipment and provides feedback to case holder with appropriate clinical reasoning.
• Delivers, fits and demonstrates basic prescribed equipment to client and appropriate others, ensuring client safety.
• Safely undertakes moving and handling as well as positioning of clients using appropriate equipment as part of the rehabilitation programme, adhering to the Trusts Moving and Handling Policy.
• Continually completes risk assessments for client, self and others.
• Undertakes clinical procedures within own scope of competencies, safely and precisely utilising a variety of clinical interventions and equipment.
• Performs basic assessments, using evidence‑based knowledge to recognise abnormalities in client’s condition or home situation and ensures a timely handover to the appropriate professional.
• In an emergency situation, has the knowledge and skills for immediate response, including CPR, which can be applied and escalated to the appropriate healthcare professional or emergency services.
• Maintains client confidentiality at all times.
• Respects clients as individuals and ensures their dignity and privacy.
• Promotes health and wellbeing enabling clients to access information and resources appropriate to their needs.
• Ability to travel by car across the county of Bedfordshire.

Quality Improvement

Making Things Better Quality Improvement is a key part of our work to improve our services and refine how we do things. We have a global reputation for our quality improvement work and we don’t stand still! So we offer a fantastic opportunity for our staff to learn, lead and contribute towards improving our services.

We launched our Five Year Strategy in April 2018, which identified four main strategic outcomes to improve: population health outcomes, experience of care, staff experience and improve value. This complements the NHS Long Term Strategy and sets out our direction of travel.

Our Community

We provide a wide range of community health and mental health inpatient services to children, young people, adults of working age, and older adults in The City of London, Hackney, Newham, Tower Hamlets, Bedfordshire and Luton. We also provide psychological therapy services to the London Borough of Richmond, and provide Forensic services to the whole of North East London. We provide services in urban and rural settings, sometimes in our inpatient units, but mostly in the community close to where people live. Integrated care is key in making the best use of resources and providing effective care.

Aiming High

We were rated ‘Outstanding’ by the CQC in 2016, were proud to be rated ‘Outstanding’ again in 2018 and continue to be rated ‘Outstanding’ in 2021. We were named in the HSJ’s Top 10 best places to work in healthcare and were voted Provider Trust of the Year in 2018.

Staff and Service Users United

We strive to ensure that staff feel valued by the Trust and as they are truly pivotal in delivering better outcomes for our patients and service users. Our aspiration is to help to make ELFT the best place to work. This Trust is clinician‑led and provides the highest possible level of clinical expertise throughout its services. We pride ourselves on our service user involvement. A service user will be on your assessment centre and interview panel if you are invited to meet us.

We especially welcome people with lived experience of health difficulties, with insight and understanding of different backgrounds, cultures and lifestyles in our population as we believe that this will equip staff to deliver a high standard of care to our service users and patients.

Diversity

ELFT is committed to being a diverse organisation and our workforce is reflective of the population and communities we serve. We believe that having colleagues with a range of backgrounds and life experiences enriches and adds value to the outcomes we have set out to achieve. Having partnered and endorsed by organisations who are representative and experts in various areas of equality and diversity, we can ensure we are meeting the pre‑set standards all the way from recruitment stage throughout the career journey of our employees by being accessible, having fair inclusive practices and a host of staff networks to support, nurture and celebrate our valued staff in the workplace.

Other Reasons to Apply

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.

As part of the relocation scheme we presently have, the Trust could support you with offering up to £10,000 for removal and associated expenses. This is subject to change and terms and conditions apply.

Mission and Values

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people’s lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.