Rehabilitation Case Manager

Health & Care Management LTD (HCML); City Of London; Hybrid; GBP 29,000; Full time

Job summary

A healthcare service provider seeks a Rehabilitation Case Manager in Croydon to assist with patient recovery through telephonic assessments and interventions. The role requires strong communication skills, 12-18 months of clinical experience, and a relevant qualification in Sports Therapy or Rehabilitation. Hybrid working is available, with competitive salary and full-time hours.

Qualifications

• 12-18 months post-graduate clinical/hands-on experience or previous case management or vocational rehabilitation expertise.
• Experience with delivery of high customer service and/or proven case management experience.
• Experience within the insurance or medico-legal sector an advantage.

Responsibilities

• Deliver clinically robust, consistent, and comprehensive telephone assessments.
• Assess, plan, implement, and evaluate appropriate interventions and clinical pathways.
• Use the bio-psychosocial model for patient contact and clinical decisions.
• Maintain high standards of patient care and provide clinical guidance.
• Adopt a patient-centred approach in case management.

Skills

Strong communication skills

Ability to apply sound clinical judgement

Prioritisation in a fast-paced environment

Strong MS Office skills

Education

Relevant clinical qualification (Sports Therapy/Rehabilitation)

Membership with a relevant professional body

Job description

Job title: Rehabilitation Case Manager

Location: Croydon (hybrid working available)

Salary: £28,900

Status: Full-time, permanent

Working hours: 37.5 – shifts covering 8am‑6.30pm Mon‑Fri with occasional Saturday shift

Purpose of Role

An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy or sports rehabilitation. The health services utilise an individual’s clinical hands‑on experience in a telephonic, office‑based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient’s journey, whilst maintaining great attention to detail within a fast‑paced environment; often with competing priorities. This role would suit somebody who is looking to utilise their hands on experience outside of the typical clinical or sporting environments.

Key Responsibilities

• Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes
• Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure
• Regular and consistent use of the bio‑psychosocial model when making contact with patients and with clinical decisions
• Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&C advice
• Taking a forward thinking, patient‑centred approach to overcome case management hurdles

Person Specification

Experience

• 12‑18 months post‑graduate clinical/hands on experience or previous case management or vocational rehabilitation expertise
• Experience with delivery of high customer service and / or proven case management experience
• Experience within the insurance or medico‑legal sector an advantage

Skills & Knowledge

• Strong communication skills both via telephone and email. Able to apply sound clinical judgement
• Can prioritise in a fast‑paced environment
• Strong MS Office skills

Attributes

• Proactive
• Good attention to detail
• Passionate about delivering good service to customers

Qualifications and Training

• Relevant clinical qualification (Sports Therapy/Rehabilitation)
• Holds or is able to quickly obtain membership with a relevant professional body (BASRaT, SST, STA, HCPC)

Equal Opportunities Statement

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.