Regulatory Support Officer

Newcastle City Council; Newcastle upon Tyne; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local government authority is seeking a Regulatory Support Officer. This role involves handling licence applications, conducting investigations, and communicating effectively with tenants and landlords. The position offers a competitive salary, flexible hours, and extensive training opportunities. Applicants should possess excellent communication and organizational skills, along with a strong understanding of the regulatory framework in housing standards.

Benefits

Competitive salary

Local Government Pension Scheme

Flexible hours

Opportunity to buy extra leave

Cycle2work scheme

Salary sacrifice home electronics scheme

Opportunities for additional hours

Health Assured Employee Assistance Programme

Full training

Qualifications

• Enthusiastic and self-motivated.
• Experience in dealing with tenants and landlords.
• Proven ability to deliver services.

Responsibilities

• Assist with handling licence applications.
• Conduct complaint and enforcement investigations.
• Prepare letters, reports, statements, and legal files.
• Maintain records of visits and inspections.
• Target landlords and letting agents of concern.

Skills

Knowledge of technical aspects of enforcement

Ability to work alone or as part of a team

Effective communication with public

Computer skills

Organizational skills

Understanding of regulatory framework

Job description

We are seeking an enthusiastic, self-motivated Regulatory Support Officer to work within our Public Protection & Neighbourhoods team. Full Time and Part Time hours will be considered.

This is an exciting time to join the team as we deliver new Additional and Selective licensing schemes which have been introduced. We are constantly working to support residents of the city, ensuring everyone has a safe and well‑maintained home.

Responsibilities

• To assist with the handling of licence applications in line with internal procedures, performance standards and legislative requirements.
• To assist in conducting complaint and enforcement investigations in line with legislation and industry standards.
• To assist in the response to service requests and in the preparation of advice to members of the public on matters pertaining to the service.
• To ensure the personal records of visits, inspections etc. are kept in accordance with Departmental policy and also provide information as required to ensure that other departmental records and statistics can be completed.
• To contribute to business and service development activities as directed by the team manager.
• To develop and maintain positive and collaborative working relationships with relevant internal and external stakeholders.
• To prepare letters, reports, statements and legal files.
• To ensure that fees and income are received and managed correctly.
• Using intelligence to target landlord and letting agents of concern.

What is in it for you?

• A competitive basic Salary.
• Attractive Local Government Pension Scheme.
• Flexible hours through the Council Flexi Scheme.
• The opportunity to buy extra leave.
• Cycle2work scheme.
• Access to a salary sacrifice home electronics scheme.
• Opportunities for additional hours and overtime.
• Preferential access to job opportunities internally prior to them being advertised externally.
• Full support package including access to the Health Assured Employee Assistance Programme.
• Full training.
• Countless opportunities to learn new skills and develop in your career.

What we are looking for

• A knowledge of the technical aspects of enforcement.
• An ability to work alone or as part of a team.
• An ability to deal effectively with members of the public including tenants, landlords and managing agents.
• Excellent communication skills.
• Computer skills.
• An ability to organise and manage your workload to meet team objectives.
• A good understanding of the regulatory framework, guidance, and good practice in relation to the Housing Standards, noise and anti‑social behaviour, and HMO and Selective licensing.
• A proven ability to deliver services.

You will be agile working from home and Newcastle Civic Centre. You will be provided with a laptop and other essential equipment. There will be opportunities to meet colleagues on a regular basis.

For an informal discussion please contact Graeme Beattie, Team Manager, Public Protection and Neighbourhoods, 0785514399, [e-mail].

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form.

Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.