Regulatory Supervisor Newcastle

Synergize Consulting Limited; Sunderland; On-site; GBP 26,000 - 32,000; Full time

Job summary

Synergize Consulting Limited is seeking a Regulatory Supervisor to join the Regulatory Team supporting a major UK high-street banking operation. The role focuses on delivering fair, compliant customer outcomes while leading and developing a team in a regulated financial services environment.

You will drive quality assurance, governance and investigations, with emphasis on RCA and continuous improvement. The position is onsite in Newcastle upon Tyne and requires strong leadership and stakeholder

Qualifications

• We are looking for candidates with leadership experience in a regulated setting.
• Strong communication and stakeholder management skills are essential.
• Focus on customer outcomes and data-driven decision making.

Responsibilities

• Lead, coach and develop a team of Regulatory Agents.
• Provide regular coaching, feedback and development to support colleague capability and performance.
• Allocate and manage regulatory team workload.
• Review customer complaints and ensure fair, consistent and compliant outcomes.
• Oversee Quality Assurance and Customer Outcome Testing activities.
• Carry out Root Cause Analysis (RCA) to identify trends and improvement opportunities.
• Support customer escalations and complex regulatory cases.
• Produce governance reporting and management information.
• Prepare for and facilitate regulatory meetings, including RCA reviews and calibration sessions.
• Build relationships with operational teams and key stakeholders.
• Monitor risk, compliance and customer outcome measures.
• Contribute to continuous improvement across the operation.
• Work towards performance objectives at individual and team levels.

Skills

Leading teams

Regulated environment

Stakeholder management

Customer outcomes

Data analysis

Quality governance

Attention to detail

Accountability

Performance management

Job description

Location: Newcastle upon Tyne – fully onsite
Rate: £21 per hour Umbrella
Duration: 6 months initially, with potential to convert to a permanent employee following a successful performance review
Start Date: 28 September 2026
Hours: 37.5 hours per week
IR35: Inside IR35

The Opportunity

We are looking for an experienced Regulatory Supervisor to join a busy Regulatory Team supporting a major UK high-street banking operation.

This is an opportunity to play a key role in customer outcomes, regulatory compliance, quality assurance and complaints, while leading and developing a team within a well-established financial services operation.

The successful candidate will bring strong people leadership, analytical ability and experience working within a regulated environment, with a genuine focus on achieving fair, compliant and consistent customer outcomes.

Key Responsibilities

• Lead, coach and develop a team of Regulatory Agents.
• Provide regular coaching, feedback and development to support colleague capability and performance.
• Allocate and manage regulatory team workload.
• Review customer complaints and ensure fair, consistent and compliant outcomes.
• Oversee Quality Assurance and Customer Outcome Testing activities.
• Carry out Root Cause Analysis (RCA) to identify trends, risks and opportunities for improvement.
• Support customer escalations and complex regulatory cases.
• Produce governance reporting and management information.
• Prepare for and facilitate regulatory meetings, including RCA reviews, calibration sessions and working groups.
• Build effective relationships with operational teams and key stakeholders.
• Monitor risk, compliance and customer outcome measures.
• Contribute to continuous improvement across the operation.
• Work towards individual, team and operational performance objectives.

Essential Experience

We are looking for candidates with:

• Previous experience leading, coaching or developing colleagues.
• Experience working within a regulated environment.
• Strong communication and stakeholder management skills.
• A strong customer outcome and customer-focused decision-making approach.
• Good analytical and problem-solving skills.Ability to identify trends and root causes from data and performance information.
• Experience maintaining quality, governance or control frameworks.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent attention to detail and accuracy.
• Demonstrable accountability for performance, quality or operational outcomes.

Desirable Experience

Experience in any of the following would be advantageous:

• Financial Services
• Complaint Handling
• Quality Assurance
• Customer Outcome Testing
• FCA / regulatory requirements
• Consumer Duty
• Root Cause Analysis
• Continuous Improvement
• Presentation or meeting facilitation
• Supporting change implementation

Working Hours

The operation covers:

Monday–Friday: 8am–8pm
Saturday–Sunday: 9am–6pm

You will work 37.5 hours per week, with shifts planned through a 6-week rotation, giving you advance notice of your working pattern.

There may be some flexibility required around start and finish times, particularly during the training period.

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