Regulatory Supervisor: Lead Complaints & QA

Russell Tobin; Newcastle upon Tyne; On-site; GBP 38,000 - 58,000; Full time

Job summary

Russell Tobin in Newcastle is seeking a Regulatory Supervisor to lead a team of up to six colleagues, overseeing quality assurance, complaint handling and customer outcome activities to ensure fair, accurate and compliant results.

This onsite role starts as a minimum 6‑month contract with potential to become permanent. You will coach and develop the team, manage escalations, monitor performance and drive continuous improvement in a fast-paced, customer‑focused environment.

Qualifications

• Proven people management and coaching capabilities.

Responsibilities

• Lead and develop a team of up to 6 colleagues.

Skills

People management

Complaints/escalation management

Communication skills

Analytical skills

Problem-solving

Vulnerable customers experience

Tools

Excel

PowerPoint

Job description

Russell Tobin in Newcastle is seeking a Regulatory Supervisor to lead a team of up to six colleagues, overseeing quality assurance, complaint handling and customer outcome activities to ensure fair, accurate and compliant results.

This onsite role starts as a minimum 6‑month contract with potential to become permanent. You will coach and develop the team, manage escalations, monitor performance and drive continuous improvement in a fast-paced, customer‑focused environment.