Regulatory Program Manager, Identity & Numbering Operations

Vonage; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading cloud communications provider in the UK is seeking a compliance specialist to engage with regulators and maintain compliance across various markets. Candidates should have over 5 years of experience in telecom operations and strong understanding of compliance protocols. This role offers unparalleled benefits including unlimited time off and opportunities for professional development.

Benefits

Unlimited Discretionary Time Off

Private Medical Insurance

Multisport Gym Membership

Educational Assistance Program

Three Paid Volunteer Days

Professional development opportunities

Qualifications

• 5+ years in telecom operations, number management, or carrier relations.
• Understanding of KYC/KYB and telecom compliance protocols.
• Familiar with industry regulations such as OFCOM and ACMA.

Responsibilities

• Engage with MNOs and regulators for compliance inquiries.
• Drive registration with regulatory authorities across markets.
• Submit reports related to compliance and fraud monitoring.

Skills

Telecom operations

KYC/KYB understanding

Regulatory compliance

Documentation management

Ticketing systems (JIRA)

Tools

Confluence

Slack

Job description

Employer Industry: Cloud Communications

Why consider this job opportunity:

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Three Paid Volunteer Days a Year
• Opportunity for professional development through conferences and training reimbursements

What to Expect (Job Responsibilities):

• Engage directly with MNOs and regulators for compliance submissions and inquiries
• Drive registration with regulatory authorities and certification bodies across multiple markets
• Maintain and administer regulatory accounts/portals
• Prepare and submit ongoing reports related to compliance and fraud monitoring
• Monitor ticket queues for incoming compliance tasks and elevate as necessary

What is Required (Qualifications):

• 5+ years of experience in telecom operations, number management, or carrier relations
• Deep understanding of KYC/KYB, regulatory registration, and telecom compliance protocols
• Familiarity with industry regulations (e.g., OFCOM, ACMA, JUSA, etc.)
• Strong documentation and portal management skills
• Experience with ticketing systems (JIRA) and collaboration tools (Confluence, Slack, etc.)

How to Stand Out (Preferred Qualifications):

• Experience with RCS, short codes, TFNs, and global messaging/voice markets
• Comfortable working across cross-functional teams in a regulated environment

#CloudCommunications #TelecomCompliance #CareerOpportunity #ProfessionalDevelopment #UnlimitedTimeOff

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.