Regulatory Operations Analyst — Client-Facing Solutions

S&P Global; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services company in London seeks a Support team member to enhance customer experience across diverse client workflows. This role requires strong communication skills and familiarity with financial regulations. Ideal candidates will have experience in addressing regulatory queries and resolving reporting issues effectively, contributing to client training and support throughout their journey.

Benefits

Health & Wellness benefits

Generous time off

Continuous learning opportunities

Retirement planning

Family-friendly perks

Retail discounts

Qualifications

• Experience in EMIR, MiFID, ASIC, CFTC, SEC, and/or SFTR is a plus.
• Ability to grasp concepts of a technical nature.

Responsibilities

• Manage customer enquiries efficiently until resolution.
• Help clients understand how the solution works.
• Involvement in client training and site visits.
• Escalate and ensure follow-up on issues.
• Work on client-specific projects.

Skills

Client facing experience

Financial services experience

Knowledge of transaction reporting

Advanced MS Excel skills

Understanding of SQL

Strong analytical skills

Excellent written and verbal communication

Job description

A leading financial services company in London seeks a Support team member to enhance customer experience across diverse client workflows. This role requires strong communication skills and familiarity with financial regulations. Ideal candidates will have experience in addressing regulatory queries and resolving reporting issues effectively, contributing to client training and support throughout their journey.