Registration Services Officer

Lincolnshire County Council; Lincoln; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government council in Lincoln is seeking a registration support officer to manage key registration activities and provide excellent customer service. Responsibilities include booking appointments, processing requests, and supporting civil registration records. Ideal candidates should possess strong IT literacy, customer service skills, and attention to detail, with a passion for serving the community. A competitive salary and a comprehensive benefits package are offered.

Benefits

Contributory pension

Comprehensive benefits package

Flexible working policies

Career progression opportunities

Generous annual leave entitlement

Qualifications

• Self-motivated individuals with a positive attitude.
• Passion for ensuring high service levels.

Responsibilities

• Ensure birth registration appointments are booked.
• Administer the death management process.
• Process requests for certificates and corrections.
• Maintain civil registration records.
• Support excellent customer service delivery.

Skills

High standard of IT literacy

Strong customer service skills

Accuracy and attention to detail

Problem-solving ability

Job description

About The Role

This is an exciting opportunity to be part of a busy and growing service. You will be responsible for:

• Key registration activities:
  • Ensuring Birth registration appointments are booked.
  • Effective administration of the death management process.
  • Processing requests for copy certificates and corrections to registrations.
  • Supporting and maintaining the civil registration records for the registration district.
  • Performing/supplying various duties required of a Deputy Superintendent Registrar.
  • Supporting the delivery of excellent customer service, ensuring work is completed within agreed standards and timescales.

Working with Registrars to support customers on their registration journey.

This is not an exhaustive list and we suggest that you take the time to read the attached Job Description.

PLEASE NOTE: This is a registration support role and is not the position of a registrar.

About You

We are looking for self-motivated individuals who possess a “can-do” attitude and are passionate about ensuring a high level of service for the residents of the county.

You will need to have the following skills:

• A high standard of IT literacy
• Strong customer service skills
• A high degree of accuracy and attention to detail.
• The ability to devise solutions to issues arising from within the daily workload.

About Our Offer

You will also have the opportunity to develop an excellent understanding of civil registration, along with receiving a competitive salary and excellent benefits package including:

• A contributory pension.
• Comprehensive benefits package including excellent discount schemes and cycle to work.
• Flexible working policies.
• Career progression opportunities.
• A generous annual leave entitlement plus the option to buy more.

Further details can be found in our rewards and benefits brochure.

What Next

PLEASE NOTE: It is imperative that your personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Please be advised that this position may be subject to a criminal record check.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

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