Registration Officer - 6 Months FTC

General Optical Council; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A health regulation authority in the Greater London area is seeking a candidate to support its registration function. The successful individual will be responsible for first-line support, application processing, and maintaining the integrity of the public register. Applicants should have strong organizational skills, attention to detail, and previous experience in customer service. Proficiency in Microsoft Office is essential. This role offers an excellent opportunity for personal and professional development in a rewarding environment.

Qualifications

• Strong organisational skills to manage a varied workload.
• Proficient in Microsoft Office applications.
• Experience in customer service environments required.
• Excellent attention to detail and communication skills.

Responsibilities

• Provide first-line support to the public and stakeholders.
• Manage application processing including data entry and validation.
• Handle complex case reviews and assessments.
• Ensure work meets service level agreements and performance standards.
• Maintain the integrity of the GOC register.

Skills

Organisational skills

Customer service

Attention to detail

Written communication

Verbal communication

Collaboration

Tools

Microsoft Office

Job description

This is an excellent opportunity for candidates looking to develop new skills within the rewarding field of health regulation. You will play a vital role in supporting the registration function of the GOC, contributing to our core responsibility of protecting the public by promoting high standards of education, performance, and conduct among opticians.

Responsibilities

• First-line support: As a first point of contact you will need to provide efficient, friendly, and helpful support to members of the public, applicants, registrants and stakeholders.
• Application processing: Manage a caseload of applications, including:
  • Responding to enquiries
  • Data entry and validation
  • Reviewing applications and documentation
  • Processing payments
  • Drafting correspondence
  • Updating the public‑facing register
  • Liaising with external assessors and universities
  • Facilitating interviews
  • Drafting outcome letters
• Complex case handling: Conduct reviews and assessments of sensitive or complex applications, perform quality assurance checks, make effective decisions and carry out investigations where required.
• Performance standards: Ensure all work is completed in line with service level agreements (SLAs) and key performance indicators (KPIs).
• Register integrity: maintain the integrity and accuracy of the GOC register.

Qualifications

• Strong organisational skills, with the ability to manage a varied workload in a fast‑paced and evolving environment.
• A proactive and collaborative approach, able to work independently while contributing effectively to team goals.
• Your work will help maintain the integrity of the GOC register and support our commitment to operational excellence.
• A passion for delivering excellent customer service, engaging with applicants, registrants and internal and external stakeholders through various communication channels.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Experience working in a customer service environment.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and manage competing priorities.
• Adaptable and methodical approach to learning new tasks.
• Positive and consistent attitude.
• Ability to manage high volumes of similar tasks with focus and accuracy.
• Collaborative team working skills.
• Prior regulatory experience is not essential.

We welcome applications from candidates who feel this role aligns with their skills and experience.