Registration Officer

Manchester City Council; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local council in Manchester is seeking a Registration Officer to manage various civil ceremonies and registrations. This public-facing role is crucial for supporting residents during significant life events. Strong customer service skills, detail orientation, and experience in civil registration are essential. You will work 35 hours a week on-site, including occasional weekend duties. This position offers a competitive salary for out-of-hours work, with responsibilities ranging from registering births to facilitating citizenship ceremonies.

Qualifications

• Previous experience of working within civil registration.
• Strong customer care skills and ability to respond to demands.
• Experience in cash handling or financial reconciliation.

Responsibilities

• Register births, deaths, and marriages.
• Facilitate Citizenship Ceremonies.
• Provide assistance and advice to residents.

Skills

Attention to detail

Customer focus

Communication skills

Emotional intelligence

Cash handling experience

Flexibility

Job description

Overview

Working Hours: 35 hours per week (on site), including 1 Saturday morning in 7, plus a maximum of 8 weekend ceremonies. Manchester Register Office is currently seeking a Registration Officer. This role requires previous experience of working within civil registration in this country. If you think you’d enjoy supporting local residents from all walks of life and a diverse range of communities at some of the most significant moments in their lives, and if you like the challenge of a fast-paced and dynamic public-facing role, this could be the job for you.

Responsibilities

• Register births, deaths, stillbirths, marriages and civil partnerships
• Facilitate Citizenship Ceremonies
• Locate and issue historic certificates and provide clear, comprehensible advice and assistance to residents
• Work across the city at Surestart centres, licensed wedding and civil partnership venues as well as varied religious premises, with transport provided where required
• Conduct the full range of different ceremonies offered by Manchester Register Office
• Work one Saturday morning every 7 weeks in the Register Office, plus a maximum of 8 shifts on Saturdays, Sundays and Bank Holidays to provide cover for ceremonies at venues. Payment for this out-of-hours work is highly competitive.

Qualifications/Requirements

• Previous experience of working within civil registration
• Keen eye for detail and strong customer focus
• Ability to work flexibly and respond to demands and priorities of a fast-paced service
• Exceptional people skills, tact and emotional intelligence for dealing with people at times of tremendous emotion
• Proven communication and customer-care skills
• Experience of cash handling or financial reconciliation
• Experience of reconciling certificate stock within a Register Office setting