Registration Assistant

We Manage Jobs(WMJobs); Warwick; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local public service organization is seeking a Registration Assistant to support our team in Warwick on a zero-hour contract. The role involves delivering exceptional customer service during holiday and sickness cover. Ideal candidates have strong administrative experience and communication skills, are flexible and resilient, and can work as part of a team. Particularly, we're looking for someone who can manage sensitive information with care and provide clear advice as necessary. This is a meaningful opportunity to be part of important life events in the community.

Qualifications

• Experience in administrative and customer service roles.
• Strong verbal and written communication abilities.
• Ability to work accurately under pressure.

Responsibilities

• Provide friendly support and guidance to customers.
• Process payments and issue copy certificates.
• Ensure exceptional customer service during absences.

Skills

Administrative experience

Customer service experience

Communication skills

Attention to detail

Teamwork

IT skills

Education

Good standard of education

Job description

Warwickshire Registration Service is at the heart of life’s most meaningful moments. We provide a vital statutory service, registering births, deaths, and stillbirths across Warwickshire, ensuring every life event is recorded with care and accuracy. Our team also handles legal notices of marriage and civil partnership for Warwickshire residents and maintains historical records, producing copy certificates on application.

We proudly deliver around 2,800 marriage and civil partnership ceremonies every year—from our own beautiful registration office venues to more than 80 licensed venues approved by the Registration Service. We also deliver citizenship ceremonies and complete the registration of religious marriages that have taken place throughout the county.

What makes us truly stand out? Our people. In our recent staff survey, team members said they’re proud to work here, feel valued and recognised for their contributions, and are supported by managers to do their best work. High engagement scores reflect the passion and dedication behind everything we do.

If you want a career that combines purpose, people, and pride—come and be part of something truly meaningful with Warwickshire Registration Service.

About the Role

We’re looking for a Registration Assistant to join our team on a zero-hour basis, providing cover at our office in Warwick.

You’ll help us deliver an exceptional service during planned holiday cover and, occasionally, at short notice for sickness. The role is suited to people who are available Monday to Friday and can work flexibly. We cannot guarantee any hours and you’ll be paid a month in arrears for the time you work, with an enhanced hourly rate that includes holiday pay.

Responsibilities

• Act as the friendly face of our service, helping customers through some of life’s most significant moments.
• Give clear advice in line with current laws and guidance.
• Process payments, issue copy certificates, and make bookings for ceremonies and registration appointments.
• Provide exceptional customer service during holiday cover and short notice sickness cover.

Key Requirements

• Strong administrative and customer service experience, supported by a good standard of education.
• Excellent verbal and written communication skills, neat and legible handwriting, and an ability to work accurately with great attention to detail.
• Comfortable working as part of a team and confident using your own initiative.
• Resilience, flexibility, and the ability to handle sensitive information with tact and diplomacy.
• Strong planning and organisational skills to manage time effectively and perform well under pressure.
• Good IT skills and willingness to attend relevant training to keep knowledge up to date.

Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required: you must be able to speak and provide advice in accurate spoken English to the public.

To discuss the role please contact Diane Lampard
[e-mail]

Closing date: 21st January 2026
Interview date: 30th January 2026

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [e-mail] and we will make every effort to meet your specific requirements.

Working for Warwickshire

This is the difference you make.

Equality and Inclusion

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.