Registered Veterinary Nurse - West Hampstead

Creature Comforts; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave: 200 hours + bank hols

Birthday off after 1 year

£750 CPD allowance

Pension scheme

Healthcare incentive

Share of development opportunities

Job summary

Creature Comforts, London-based veterinary group, is seeking an experienced Registered Veterinary Nurse to join our team. You will work to the full extent of your qualification, support clinical care, and deliver high-quality nurse clinics and client communication.

You will be an open team player, confident working independently, and committed to CPD and patient care, with a focus on compassionate service and professional development across our expanding London clinics.

Qualifications

• Registered veterinary nurse with proven clinical experience.
• Ability to lead nurse clinics and health checks.

Responsibilities

• Conduct screening and anaesthesia monitoring.
• Assist veterinarians during procedures and maintain theatre standards.
• Educate clients and provide clear communication about care and costs.
• Maintain accurate records and stock levels.

Skills

Strong communication skills

Team player

Proactive and takes initiative

Excellent clinical nursing

Nurse consultations

Education

RCVS registration as RVN

Tools

Provet Cloud

Job description

We are rebuilding the veterinary experience from the ground up, making access to care seamless, joyful, and genuinely personal for every pet and their owner.

With beautifully designed clinics and purpose-built technology, we are transforming how veterinary care is accessed and delivered. Our clinics combine modern design with first-class clinical care, creating spaces that vet teams, clients, and pets genuinely want to be in.

Our purpose is simple: healthier, happier pets and vets. We believe in a model that benefits everyone: our clinical teams, our members, our local communities, and our investors. That means competitive compensation, sensible caseloads, genuine career development, and a culture where people feel supported to do their best work.

We are building the vet group of the future. If you share our passion for doing things differently, we would love to hear from you.

Role Overview

You will hold a veterinary nursing degree or equivalent and have demonstrable experience as a registered veterinary nurse. You will be an open, communicative team player who supports the practice's clinical and client care standards. You will be confident working independently and as part of a team, and will demonstrate excellent nursing technique, surgical etiquette, and client communication skills.

Key Responsibilities

Clinical Nursing

• Conduct screening procedures including auscultation and sample procurement

• Monitor and record general anaesthetics accurately and comprehensively

• Administer treatments as directed by the Veterinary Surgeon

• Assist veterinarians during invasive and non-invasive procedures

• Tend to unsettled or anxious patients with care and urgency

• Prepare and maintain surgical sites and operating theatre standards

• Disinfect equipment and maintain cleanliness of clinical workspaces to a high standard

• Monitor and maintain stock levels

Working to the Top of Your Qualification

• At Creature Comforts, we actively champion our RVNs to work to the full extent of their qualification and professional scope, and we build our rotas, clinical workflows, and culture around making it happen

• We expect and encourage full utilisation of Schedule 3 of the Veterinary Surgeons Act 1966, which permits RVNs to carry out medical treatment and minor surgery under veterinary direction, including suturing, wound debridement, catheter placement, and other Schedule 3 procedures where you have the skills and confidence

• Lead and deliver nurse-led clinics, health checks, weight clinics, post-operative rechecks, and chronic disease monitoring consultations

• Contribute to the development of nursing protocols and share clinical knowledge with the wider team

• Maintain and develop your clinical skills through CPD, and actively apply new learning within the practice

Nurse Consultations

• Participate in the nurse consult rota as required

• Deliver nurse consultations to a high standard, including health checks, vaccinations, and preventative care advice

• Use the estimate tracker to follow up with clients on recommended procedures

Client Communication

• Keep clients informed of their pet's progress with regular, clear updates

• Educate pet owners on routine and specialised care procedures in accessible language

• Respond to client enquiries via phone and practice communication tools as required

Contributing to Clinic Success

• Actively contribute to the clinic's reputation by delivering an exceptional client experience at every interaction; a positive review or a returning member starts with you

• Discuss estimates confidently and transparently with clients, explaining what is included, why it is recommended, and the value of the care being provided; never leave a client uncertain about cost

• Support the practice's NPS by encouraging satisfied clients to share their experience online and acting on feedback where things could be improved

• Understand and promote the Creature Comforts membership model, be able to explain its benefits clearly, and support client acquisition and retention

• Ensure all clinical work is accurately recorded and charged; flag any discrepancies to the clinical or practice team promptly

Team and Culture

• Record accurate and comprehensive clinical notes

• Support junior team members and contribute positively to the practice culture

• Participate in regular 1:1s and performance development reviews with your line manager

• Promote the aims and ethos of Creature Comforts in everything you do

Candidate Requirements

Essential requirements

• Listed or registered with the RCVS as an RVN

• Proven experience as a veterinary nurse in clinical practice

• Knowledge of animal husbandry

• Knowledge of anaesthesia and anaesthetic monitoring

• Knowledge of pharmacology

• Skilled in nurse consultations

• Skilled in animal handling

• Skilled in GA monitoring

• Good operating theatre etiquette

• An excellent team player

• Strong communication skills

• Proactive and takes initiative

• Committed to learning and clinical development

Desirable requirements

• Experience running nurse-led clinics or in clinical coaching

• Experience working across more than one site

• A certificate or advanced qualification in a clinical discipline

• A clinical coaching qualification

• Experience with a practice management system, such as Provet Cloud

• ECC experience

• Schedule 3 procedures

• Dental radiography

• Scale and polish

• Basic ultrasound

• Wound debridement and suturing

• An entrepreneurial mindset

• Interest in helping improve the practice

What We Offer

• 200 hours' annual leave plus bank holidays, and your birthday off after one year's service

• Salary sacrifice pension scheme (5% employee, 3% employer contribution)

• £750 CPD allowance and 3 days of dedicated study leave

• Access to our healthcare incentive after one year of employment

• Genuine career progression as we grow across London and beyond

• A supportive, inclusive culture where your development is taken seriously

• Regular team and company social events

• Upon successful completion of your probationary period, you may become eligible to participate in the Creature Comforts share options scheme, subject to the scheme rules and eligibility criteria in place at the time

• The opportunity to be part of something genuinely different in veterinary care

• Employee Assistance Programme and Mental Health First Aiders

• Free snacks and lunch in clinic

• Monthly peer recognition schemes

• Celebrating clinic milestones

Equal Opportunities

At Creature Comforts, we believe the best teams are built from diverse perspectives, backgrounds, and experiences. We are committed to creating an environment where everyone feels genuinely welcome, respected, and able to do their best work, and we actively encourage applications from candidates of all backgrounds. We do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.