Registered Service Manager

Sanctuary Group; Lowestoft; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading housing and care provider in Lowestoft is seeking a Local Service Manager. This role involves managing a team, ensuring quality care, and compliance with CQC standards. Ideal candidates should have managerial experience in Adult Social Care and an NVQ Level 5 qualification. The position offers a supportive work environment with opportunities for career growth and competitive benefits.

Benefits

Occupational sick pay

24/7 employee advice service

Cycle to Work scheme

Financial wellbeing support

Contributory pension plan

25 days annual leave

Qualifications

• Proven experience in a managerial role within an Adult Social Care Service.
• Preferably experience managing a CQC regulated environment.
• Confident in computer skills such as electronic care planning.

Responsibilities

• Lead the overall delivery of the service and manage the team.
• Develop relationships with partners and stakeholders.
• Oversee medication management and compliance.

Skills

Managerial experience in Adult Social Care

Experience in CQC regulated environment

Accommodation-based services management

Computer skills (Word, Excel)

Effective communication skills

Solution-focused approach

Compassionate and caring

Personalized support experience

Education

NVQ Level 5 in Health and Social Care

Job description

Local Service Manager (CQC Registered Manager)

Clove Court, Clapham Road South, Lowestoft, NR32 1RB

37.5 hours per week

Make a difference where it matters most

We’re proud to be the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Local Service Manager (Registered Manager) to our supported living service at Clover Court, Lowestoft. Clover Court provides CQC regulated care and support to people with physical disabilities and acquired brain injuries in 20 self-contained flats.

We’re a not-for-profit organisation delivering personalised housing, care, and support services across England—helping people live independently and thrive.

Whether you’re on the frontline or behind the scenes, your work matters. We put people first, think locally, and support our teams with training, development, and meaningful career opportunities.

This isn’t just a job—it’s a chance to do something rewarding, inspiring, and impactful every single day.

The role of Local Service Manager will include:

• CQC Registration as Manager
• Leading the overall delivery of the service, through the management of the team and liaison with the Area Service Manager
• Developing and maintaining relationships with partners, key stakeholders and external agencies
• Oversee safe and compliant medication management across the service
• Manage tenancy agreements and support residents with housing-related needs
• Lead and develop a motivated staff team to deliver high‑quality care
• Working closely with our internal and external partners to achieve KPI’s
• Overseeing the service’s financial performance and managing the budget
• Responsibility for health and safety in the service

Skills and experiences:

• Proven experience of working in a managerial role within an Adult Social Care Service with NVQ Level 5 in Health and Social Care
• Previous experience of managing a CQC regulated environment is preferable
• Experience managing accommodation‑based services
• Confident in computer skills such as electronic care planning, Word, Excel
• Able to communicate with clarity and confidence across all levels, building trust with residents, staff, and external stakeholders
• Open‑minded and solution‑focused approach, embracing challenges with resilience and confidence to overcome obstacles and drive continuous improvement
• Compassionate, caring, and hard‑working with a hands‑on approach to support
• Experience of working in a personalised way supporting service users to maximise opportunities for personal development

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

Your Mind and Body

• Occupational sick pay after 12 month’s service (for those on contracted hours only and subject to qualifying period)
• Confidential 24/7 employee advice service (Includes medical and legal advice)
• Wellbeing resources through our employee platforms including Aviva Digicare
• A greener commute with our Cycle to Work scheme

Your Financial Wellbeing

• Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice
• Exclusive discounts through our e‑hub platform
• Securing your future with our contributory pension plan, matched up to 7%
• Life assurance
• Enhanced Parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period

Your Job

• 25 days annual leave (rising to a maximum of 30 days) plus bank holidays
• Growth and development with us through comprehensive training and internal career opportunities
• Ability to be part of our inclusive staff networks like the Parent Network and Disability Network
• Loyalty recognition scheme for 12 month’s service onwards

REQ ID: 226067

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don’t forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Job Segment: Service Manager, Home Care, Manager, Customer Service, Healthcare, Management