Registered Manager - Complex Care

Kind Tailored Care; Chepstow; On-site; GBP 40,000 - 45,000; Full time

Job summary

A regional complex care service provider in Chepstow is seeking a Registered Manager to lead its care services. This role requires strong leadership and management skills, alongside proven experience in regulated care. The successful candidate will inspire teams, ensure compliance with CQC standards, and contribute to service development. The position comes with a competitive salary and benefits including a mileage allowance, company laptop, and flexible working hours.

Benefits

Competitive salary

Monthly mileage allowance

Company laptop and phone

Pension scheme and holiday pay

Access to Wellbeing Coach

Qualifications

• Proven experience as a Registered Manager or Deputy Manager within a regulated care service.
• In‑depth understanding of CQC frameworks, legislation, and quality standards.
• Willingness to obtain a fully enhanced DBS check.

Responsibilities

• Lead and manage day‑to‑day operations for safe service delivery.
• Inspire and support your team to achieve excellence in care.
• Oversee care planning, risk assessments, and audits to maintain CQC standards.

Skills

Leadership

Communication

Organizational skills

Resilience

Education

Level 5 Diploma in Leadership and Management for Adult Care

Job description

Registered Manager – Complex Care

About the Role

Inspiring leadership. Compassionate care. Community at heart. One kind step at a time.

Are you an experienced and values‑driven Registered Manager ready to lead with heart and vision?

Kind Tailored Care are seeking a motivated, dynamic, and community‑focused Registered Manager to oversee our regional complex care services. This pivotal role is ideal for a well‑led professional who thrives on inspiring teams, ensuring compliance excellence, and delivering outstanding, person‑centred care. You’ll have the autonomy to shape services across regions, supported by a compassionate leadership team that believes in honesty, loyalty, and kindness above all else.

If you’re passionate about raising standards in care and eager to make a lasting impact, we’d love to hear from you.

About Kind Tailored Care

We’re proudly registered with both the CQC and CIW, delivering bespoke, compassionate care to individuals—our “loved ones”—in their own homes and supported environments. Our mission is simple: to provide care that feels like family, guided by our core values of Honesty, Loyalty, and Kindness.

What You’ll Bring

We’re looking for a proactive, confident leader with the qualifications and drive to lead a thriving, compliant, and motivated care service.

Essential Requirements

• Level 5 Diploma in Leadership and Management for Adult Care (or equivalent).
• Proven experience as a Registered Manager or Deputy Manager within a regulated care service.
• In‑depth understanding of CQC frameworks, legislation, and quality standards.
• Strong leadership and team development skills with a people‑first mindset.
• Full UK driving licence and willingness to travel regionally (with occasional overnight stays).
• Excellent organisational, communication, and decision‑making abilities.
• Resilience, flexibility, and a solution‑focused approach under pressure.
• A genuine passion for delivering safe, person‑centred, high‑quality care.
• A fully enhanced DBS check (or willingness to obtain one).

Key Responsibilities

• Lead and manage day‑to‑day operations to ensure safe, compliant, and effective service delivery.
• Inspire, develop, and support your team to achieve excellence in care and professional growth.
• Oversee care planning, risk assessments, and audits to maintain outstanding CQC standards.
• Work collaboratively with multidisciplinary teams, PBS leads, and external professionals.
• Lead service transitions, assessments, and new referrals with creativity and vision.
• Build and maintain positive relationships with families, commissioners, and partners.
• Ensure quality, compliance, and governance processes are consistently met.
• Provide hands‑on leadership and occasional direct care when needed.
• Contribute to strategic service development alongside the CEO and senior leadership team.

What We Offer

• Competitive salary: £40,000 – £45,000 per annum (DOE)
• Monthly mileage allowance (capped)
• Company laptop and phone
• Pension scheme and holiday pay
• Access to our Wellbeing Coach for personal and professional support
• Company events
• 40 hours per week (typically Mon–Fri, 9am–5pm) with flexible working where possible

How to Apply

If you are an experienced, compassionate leader with the drive to make a meaningful difference, we’d love to welcome you to the Kind Tailored Care family.

Email your CV to: [e-mail]

Call Katie on 07784 922 956 for an informal, friendly conversation.