Registered Manager

Brook Street; Hemel Hempstead; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading care provider is seeking an Area Registered Manager in Essex and Hertfordshire. The successful candidate will oversee supported living services, ensure regulatory compliance, and lead dedicated teams to deliver high-quality, person-centred care. This role requires strong leadership, communication skills, and a commitment to improving outcomes for vulnerable adults. A full UK driving licence and NVQ Level 5 in Leadership & Management are essential.

Benefits

Life Insurance - 2x Salary

24/7 Smart Health Access

Employee Assistance Programme

Comprehensive training and career development pathways

Qualifications

• Experience in supported living or complex care services.
• Strong understanding of CQC regulations and PBS principles.
• Proven leadership ability across people, risk, and quality management.

Responsibilities

• Register with CQC for supported living services.
• Embed a values-led, person-centred culture across all sites.
• Lead, empower and develop Service Managers and Cluster Managers.

Skills

Leadership

Communication

Organisational skills

Decision-making

Education

NVQ Level 5 in Leadership & Management

Job description

Registered Manager - Supported Living

Location: Essex & Hertfordshire

Salary: £50,000 - £55,000 per annum

Hours: Full-time, 37.5 hours per week

Reporting to: Regional Operations Director

Line Management: Service Managers / Cluster Team Managers

An Exceptional Leadership Opportunity in Supported Living

We are delighted to be partnering with a client that is a highly respected provider of high-quality support for individuals with learning disabilities and complex needs. They are seeking an inspirational Area Registered Manager to oversee services across Essex and Hertfordshire. This is a fantastic opportunity for an experienced leader who is passionate about delivering person‑centred care, driving service excellence, and empowering high‑performing teams. If you are committed to making a measurable impact on people's lives, this role offers the platform to truly shine.

The Role

As the Area Registered Manager, you will be the CQC-registered lead for one or more services around Essex & Hertfordshire. You will play a central role in shaping service delivery, ensuring regulatory compliance, and fostering a culture of quality, safety, and empowerment.

Key Responsibilities

• Register with CQC for one or more supported living services
• Embed a values‑led, person‑centred culture across all sites
• Ensure the delivery of safe, high‑quality care
• Lead, empower and develop Service Managers and Cluster Managers
• Oversee audits, quality assurance, and safeguarding procedures
• Manage staffing, rotas, and service budgets in line with commissioned hours
• Build strong relationships with families, stakeholders, and external professionals
• Identify opportunities for service growth and development
• Maintain high standards of record‑keeping, governance, and health & safety

About You

We're seeking a confident and proactive leader with a passion for empowering others and improving outcomes for vulnerable adults. You will bring:

• NVQ Level 5 in Leadership & Management (or working towards)
• Experience in supported living or complex care services
• Strong understanding of CQC regulations and PBS principles
• Proven leadership ability across people, risk, and quality management
• Excellent communication, organisational and decision‑making skills
• A resilient, flexible and values‑driven approach

Essential Requirements

• Full UK Driving Licence
• Enhanced DBS
• Satisfactory references

Benefits

• Life Insurance - 2x Salary
• 24/7 Smart Health Access (virtual GP, mental health, nutrition, and more)
• Employee Assistance Programme
• Structured rota patterns and overtime opportunities
• Comprehensive training and career development pathways
• Employee recognition and reward schemes