Registered Manager

KE 247; East Midlands; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading provider of supported living services in the East Midlands is looking for an experienced Registered Manager to oversee care operations. The role requires strong leadership and compliance skills, with a focus on enhancing service quality and meeting regulatory standards. Qualified candidates will have relevant experience in healthcare management and a Level 5 Diploma in Leadership for Health and Social Care. Benefits include competitive salary, career progression, and a supportive environment.

Benefits

Competitive salary above industry standards

Comprehensive training and development programmes

Company pension

On-site parking

Qualifications

• Previous experience in a Registered Manager role within the health and social care sector.
• Full understanding and knowledge of both the old and new CQC Frameworks.
• Strong leadership skills and ability to motivate teams.

Responsibilities

• Oversee day-to-day operations of supported living services.
• Maintain compliance with CQC regulations.
• Manage budgets and resources effectively.

Skills

Leadership and management

Organisational skills

Communication skills

Education

Level 5 Diploma in Leadership for Health and Social Care or equivalent

Job description

KE247 is a leading provider of supported living services, committed to delivering high‑quality, person‑centred care. We are seeking an experienced and dynamic Registered Manager to lead our care services to the next level of excellence. This role offers a unique opportunity for a highly skilled professional to make a significant impact in a growing organisation.

Read all the information about this opportunity carefully, then use the application button below to send your CV and application.

Responsibilities

• Leadership and Management
  • Oversee the day‑to‑day operations of our supported living services, ensuring that all care provided is of the highest standard and that the needs of our clients are met consistently.
  • Lead and motivate all office and care teams, taking full ownership of operational management and the delivery of care services.
  • Shape and drive the compliance and quality assurance processes within the organisation, ensuring that all services meet or exceed regulatory standards.
  • Develop and implement care plans that are tailored to meet the individual needs of our clients, ensuring care is person‑centred and focused on positive outcomes.
• Compliance and Quality Assurance
  • Ensure compliance with all relevant regulations, including a full understanding and application of both the old and new CQC Frameworks.
  • Maintain a 'Good' or higher rating with the CQC by conducting regular audits and implementing necessary improvements to ensure compliance with regulatory standards.
  • Prepare and submit detailed reports on service performance, compliance, and client outcomes, providing clear, actionable insights to senior management.
• Client and Stakeholder Engagement
  • Build and maintain strong relationships with clients, their families, and external stakeholders, ensuring that all concerns are addressed promptly and effectively.
  • Act as the main point of contact for all care‑related matters, promoting a culture of transparency, openness, and continuous improvement.
• Financial and Resource Management
  • Manage budgets and resources effectively, ensuring that the service operates within financial constraints while maintaining high standards of care.
  • Oversee contract management, ensuring that services are delivered in line with agreed terms and that all financial obligations are met.
• Staff Development and Retention
  • Oversee the recruitment, training, and development of staff, ensuring they have the skills and knowledge to deliver high‑quality care.
  • Conduct regular supervisions and appraisals, setting clear performance targets and providing constructive feedback.
  • Foster a positive working environment, with the goal of achieving a staff retention rate of 80%.

Key Performance Indicators (KPIs)

• Client Retention
  • Maintain a client retention rate of 90%, ensuring high levels of satisfaction and continuity of care.
• Business Growth
  • Achieve an annual growth target of 10% in service provision or client base by identifying and developing new business opportunities.
• Compliance and Quality
  • Maintain a 'Good' or higher rating with the CQC, ensuring that all services meet or exceed regulatory requirements.
  • Conduct monthly and quarterly audits to monitor and improve service quality and compliance.

Qualifications

• Essential
  • Previous experience in a Registered Manager role within the health and social care sector.
  • Full understanding and knowledge of both the old and new CQC Frameworks.
  • Level 5 Diploma in Leadership for Health and Social Care or equivalent.
  • Strong leadership and management skills, with a proven ability to motivate and inspire teams.
  • Strong organisational and time management skills, with the ability to manage multiple priorities effectively.
• Highly Desirable
  • Experience managing supported living services or similar care settings.
  • A strong understanding of mental health issues and experience in providing care for individuals with mental health needs.
• Personal Attributes
  • Compassionate and empathetic, with a genuine commitment to delivering high‑quality care.
  • Strong communication skills, with the ability to build positive relationships with clients, families, and staff.
  • Proactive and solution‑focused, with the ability to manage challenges and make confident decisions.

Benefits

• Competitive salary above industry standards, with opportunities for career progression.
• Comprehensive training and development programmes.
• A supportive and inclusive working environment.
• Company events.
• Company pension.
• On‑site parking.
• The opportunity to make a meaningful impact in the lives of those we support.

Job Types: Full‑time, Permanent

Pay: £40,000.00-£45,000.00 per year

Education: Diploma of Higher Education (required)

Experience: Healthcare Management: 5 years (required)

Licence / Certification: Driving Licence (required)

Work authorisation: United Kingdom (required)

Work Location: In person