Registered Manager

Slades of Surrey Ltd t/a Bluebird Care (Croydon); City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A homecare services provider in London seeks an experienced Registered Manager to oversee safety and quality care services. The role involves strong leadership, staff training, and maintaining compliance with regulatory standards. Ideal candidates have excellent communication, problem-solving skills and a background in social care. This position offers a dynamic work environment focused on enhancing service delivery and business growth.

Qualifications

• Strong leadership skills needed to maximize operational efficiency and drive business growth.
• Understanding of social care sector and regulatory responsibilities.
• Experience in building positive working relationships.

Responsibilities

• Manage safety and quality of care services.
• Oversee service delivery in compliance with legislation.
• Train and develop staff to ensure service standards.

Skills

Leadership

Excellent communication skills

Organizational skills

Analytical skills

Education

Social care qualification

Job description

Job Description: Registered Manager

This is a collaborative position. Reports to: Director of Business

Purpose of role

To support the organisational leadership to deliver safe, high quality homecare services. The Operations Manager will use their strong leadership skills to maximise operational efficiency and to drive the growth of the business.

Key responsibilities

Allocate resources and monitor performance to deliver high quality, safe and effective homecare to customers within budget. Manage all aspects of the staff team. Provide strong leadership so staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.

Duties

• Manage the safety and quality of the business
• Oversee the safe delivery of the service at each office, in line with legislative requirements, national standards and company policy and procedures
• Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to maintain and improve the quality of the service
• Monitor health and safety in the workplace and in the field
• Make sure each office maintains accurate and up to date records and reporting systems in accordance with legal requirements and company policy
• Implement and monitor quality management and improvement systems. Lead investigations on more complex complaints and serious incidents. Use findings to improve the quality of our services
• Produce regular management information reports to the franchise owner with recommendations as appropriate
• Training of Care workers
• Customer Assessments and Supervisions
• Be prepared to work flexibly to ensure the safe delivery of the service
• Co-ordinate and follow up all referrals, ensuring assessments are conducted in a timely manner.
• Ensure via the assessment process that risk is enabled whilst managed safely for the organisation, care assistants and customers.
• Ensure that care and support plans are person directed.
• Ensure reviews are conducted at regular intervals as required by the customer’s service package and in line with regulatory requirements.
• Ensure the service is fully CQC compliant at all times.
• Ensure the service meets all contractual requirements.
• Identify and co-ordinate staff rotas to ensure appropriately skilled and trained staff are deployed efficiently to meet service user needs.
• Organise and coordinate all recruitment activity of care assistants and office staff
• Deal with all escalated customer complaints in a timely manner
• Conduct supervisions and appraisals with the office team

Provide a good service to customers

• Monitor care and support planning. Prior to each service commencing make sure a full assessment of each customer’s needs and associated risks is carried out
• Make sure customers, and where appropriate their representatives, receive timely information about the service so that they are clear about what to expect and how they can raise any concerns
• Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services
• Keep all information about customers and their families secure and confidential, except where policy requires you to share to protect the interests of our customers

Lead and manage staff

• Provide strong leadership to all office staff to motivate and encourage excellent performance
• Line manage the registered managers and other staff as required by the franchise owner. Carry out appraisals and monitoring of staff performance. Make sure staff are supported to effectively and safely carry out their roles and to develop their professional practice. Provide expert advice, ongoing supervision, support and training
• Uphold brand values in recruitment, induction and training of staff. Make sure systems are in place to identify ongoing training needs so staff are up to date with current best practice

Promote the business

• Manage relationships with external stakeholders to promote the brand
• Drive the growth and development of the business. Work with the franchise owner to achieve sales targets and deliver within budget
• Manage publicity and media relationships to maintain the reputation of the business

Knowledge and understanding

Excellent understanding of the social care sector, especially homecare services. Knowledgeable about the principles of high quality person centred care and support and anti-discriminatory care practice
Excellent understanding of the regulatory responsibilities and the law relating to domiciliary care services.

Excellent communication skills:

• Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals
• Able to write and deliver presentations to large groups of professionals
• Recruiting, training, supporting and supervising staff
• Proven organisational skills. Ability to plan and prioritise to meet business requirements even when under pressure
• Strong leader who can successfully engage others to develop the business
• Experience of strategic planning and implementation
• Excellent problem solving and analytical skills
• Understanding of systems to maintain confidentiality in relation to customers, staff and the business
• Ability to make sure Bluebird Care’s policies, procedures and instructions are implemented effectively at all times

Additional requirements

Full drivers licence with no more than 3 points, Class 1 business insurance and a current MOT (if using own car for business purposes)

Desirable criteria

• Social care qualification
• Experience of financial management
• Franchise experience