Store Manager & Deputy Store Manager North West London Area

Marks & Spencer; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A major UK retail chain is seeking a Store Manager and Deputy Store Manager for the North West London Area. The successful candidates will lead store operations, ensuring high standards of customer service and team performance. This role involves coaching and developing staff while driving commercial performance. Ideal candidates will have experience in retail leadership and a proactive approach to managing operations. Benefits include a colleague discount, competitive holidays, and a defined contribution pension scheme.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Wellbeing support programs

Charity volunteer day

Qualifications

• Experienced leader with a background in retail or customer-focused environments.
• Organised and calm under pressure with strong decision-making skills.
• Skilled at coaching and performance management, passionate about developing others.

Responsibilities

• Lead daily operations across the store ensuring excellent service.
• Deliver retail plans by driving team performance and operational standards.
• Coach Team Managers and colleagues to help them succeed.

Skills

Leadership

Customer service

Operational management

Coaching and development

Decision making

Job description

Register Your Interest - Store Manager & Deputy Store Manager - North West London Area

United Kingdom

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Job Description

Our stores come in all shapes and sizes, from fast‑paced Simply Food locations to full line stores with Fashion, Home, Beauty and Food under one roof. In full line stores, a Deputy Store Manager will take full ownership of a department and work alongside the Store Manager, often deputising for them and shaping day‑to‑day operations. As a Store Manager, you’ll lead the full store operation, setting the vision, driving commercial performance and creating a culture where teams thrive and customers love to shop.

Joining our store leadership community means creating a place where customers love to shop and colleagues love to work. You’ll bring clarity, confidence and commercial focus to every shift, driving high standards and exceptional experiences.

What you will do

• Lead daily operations across your area or the full store, ensuring excellent service, strong availability and consistently high standards.
• Deliver the retail plan by driving commercial, operational, visual and people performance.
• Step up to run the full store when required, keeping energy high and teams aligned.
• Coach and develop Team Managers and colleagues so they feel confident, capable and ready to deliver.
• Use data and insight to make informed decisions that improve sales, service and efficiency.

Who you are

• An experienced leader with a background in retail, operations or a customer‑focused environment.
• Organised, proactive and calm under pressure, able to balance detail with the bigger picture.
• Confident making fast decisions that improve customer experience and commercial outcomes.
• Skilled at coaching, feedback and performance management, with a passion for developing others.
• Adaptable, resilient and ready to step up when needed, bringing clarity and energy to every shift.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.
• A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and register your interest today.

Job Info

• Job Identification 114267
• Job Category Retail
• Posting Date 01/05/2026, 06:00 AM
• Apply Before 01/19/2026, 11:59 PM
• Job Schedule Full time
• Job Shift Flexible
• Locations 91 High Street, Watford, Hertfordshire, WD17 2DH, GB