Register your interest - Funeral Plan Sales Agent

Dignity Plc; Birmingham; On-site; GBP 27,000; Full time

Job summary

A leading funeral service provider in Birmingham is seeking compassionate sales professionals dedicated to making a difference in families' lives. You will respond to inquiries, support vulnerable customers, and build long-term relationships. The ideal candidate will possess strong interpersonal skills, attention to detail, and prior experience in sales or customer service. This role offers an annual salary of £26,180, 22 days holiday, a pension scheme, and more, within a supportive team environment.

Benefits

Annual salary of £26,180

22 Days Holiday + Bank Holidays

Pension Scheme 4% Matched

Life Assurance X4 Annual Salary

Free On-Site Parking

Access to personal development schemes

Qualifications

• Experience in sales, call centre, or customer service is advantageous.
• Empathy and professionalism in responding to enquiries.
• Ability to maintain knowledge of products and services.

Responsibilities

• Respond to enquiries from potential customers with empathy.
• Reach out to those considering a funeral plan for support.
• Support vulnerable customers with specialist care.

Skills

Strong interpersonal skills

Attention to detail

Communication skills

Customer-focused

Job description

Are you motivated by making a genuine difference in people's lives, while thriving in a sales environment? At Dignity, we believe that supporting families with empathy and integrity is just as important as achieving results. We're excited to announce the upcoming launch of our new Simplicity funeral plan product-a fresh approach to helping families plan for the future with clarity, care, and affordability. As we prepare to re‑introduce Simplicity to the market, we're looking to connect with talented, compassionate sales professionals who want to be part of this journey.

• Respond to enquiries from potential customers with empathy and professionalism.
• Reach out to those considering a funeral plan, or thinking of cancelling, to offer support and solutions.
• Maintain up‑to‑date knowledge of our products and services.
• Support vulnerable customers with specialist care, ensuring positive outcomes.
• A professional outlook and the highest level of integrity.
• The ability to build and maintain long‑term relationships.
• Customer‑focused, determined to deliver the best outcomes for all our customers.
• Strong interpersonal and communication skills.
• Attention to detail and accuracy, with a drive to improve processes and performance.
• Flexibility and adaptability to support the needs of the business.
• Previous experience in sales, call centre, or customer service is advantageous.

We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.

Now we are building the UK's leading end‑of‑life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end‑of‑life care. Here to help, whenever you need.

FCA Statement: We're regulated by the FCA, therefore, some roles may be subject to background checks.

Equality, Diversity and Inclusion Statement: We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.

Benefits

• Annual salary of £26,180.
• 22 Days Holiday + Bank Holidays.
• Pension Scheme 4% Matched.
• Life Assurance X4 Annual Salary.
• Free On‑Site Parking.
• Access to our internal apprentice & personal development schemes.

What are the next steps? Thousands of families put their trust in Dignity each year to help them say goodbye with dignity, care, and compassion. Behind every one of those services is a network of dedicated people, supported by systems, tools, and processes that enable us to deliver exceptional service every day.