Regional Technology Service Delivery Lead Full Time

Nuffield Health; Epsom; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Regional Technology Service Delivery Lead to enhance customer service and manage IT service delivery. The successful candidate will lead a team of technical specialists while managing relationships with third-party suppliers. This role requires extensive ITIL-based service management experience and offers a competitive salary along with a hybrid working option. Benefits include gym membership and lifestyle rewards.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in managing a complex, national multi-site estate of applications.
• Demonstrable experience working in an ITIL-based technology service organization.
• Ability to lead and mentor a team effectively.

Responsibilities

• Lead a team of technical specialists to provide deskside support.
• Proactively improve user satisfaction and service standards.
• Manage service delivery for end users and oversee SLAs.

Skills

Problem-solving

Customer service

Team leadership

ITIL practices

Service delivery management

Job description

Regional Technology Service Delivery Lead

South Region (regional role and will require frequent travel within this area of the UK) | Hybrid Working︱Fixed Term Contract : 9 Months︱Full Time

Competitive Salary, depending on experience

37.5 hours per week

At Nuffield Health, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connecting health, helping the nation, transforming experiences or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

That’s why we are looking for an enthusiastic Regional Technology Regional Service Delivery Lead – South & Central Services with a passion for problem-solving and the ability to identify, analyse, and resolve problems, driving solutions through to completion. You’ll have experience of working in a modern ITIL-based Technology service organisation including incident, problem and change management. Along with having demonstrable experience of managing a complex, national multi-site estate of legacy and modern applications

You’ll be managing third party suppliers who are delivering technical platforms as a managed service and ensuring that they deliver necessary standards of support.

Using your extensive experience of customer service and experience within IT Service Delivery, you will :

• Lead a team of regional technical specialists to provide first class deskside support & improve customer service standards throughout Nuffield Health.
• Ensure delivery of excellent customer service throughout all engagement with the user in order to improve user satisfaction.
• Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service with Technology foundation training
• Coach, develop and mentor your team of direct and indirect reports to maintain and improve motivation and commitment levels
• Manage service delivery for Nuffield end users and provide day to day operational guidance, overseeing and driving SLAs for ticket management
• Recommend solutions to problems and cost-effective strategies for sites
• Help co-ordinate small moves & projects
• Provide local advice and guidance on Information Security concerns
• Work with employees throughout the estate to identify opportunities to proactively improve the IT service and technology within Nuffield Health
• Manage a budget for Technology hardware across the estate, reviewing requests and provide cost effective solutions

Proactively provide service management updates to senior leaders within your region and work closely with other Technology teams in the business.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

Apply today… It starts with you.

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