Regional Technical Services Manager

Altro Limited; Letchworth; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading flooring manufacturer is seeking Regional Technical Services Managers in the UK to provide technical support and training. The roles involve site visits, contractor training, and product demonstrations. Ideal candidates will have experience in flooring installations and excellent communication skills. This full-time role offers various employee benefits, including enhanced family-friendly policies and professional development opportunities.

Benefits

Enhanced family-friendly benefits

25 days holiday plus bank holidays

Employee Benefits Hub

Comprehensive training and development

Defined contribution pension scheme

Life assurance coverage

Occupational Health service

24-hour Employee Assistance Programme

Paid volunteering day

Social events and retirement planning advice

Free eye tests

Long service awards

Free car parking

Hybrid working flexibility

Car allowance for certain positions

Private medical scheme

Qualifications

• Solid experience installing flooring and walling products.
• Great communication and presentation skills.
• Organized, proactive, and happy to travel around the region.
• Team player, confident working independently.
• Curious and creative, always looking for improvements.
• Experience with Whiterock products is a bonus.

Responsibilities

• Visit customer sites to offer technical support and advice.
• Run training sessions for contractors, on-site and classroom-based.
• Support big installations and resolve issues.
• Demonstrate products at events and meetings.
• Work closely with sales and product teams for feedback.

Skills

Experience installing flooring and walling products

Communication skills

Presentation skills

Organizational skills

Proactive attitude

Ability to work independently

Creativity

Experience with Whiterock or similar products

Job description

Due to two of our long standing members of staff retiring next year, we’re looking for two people to join our Technical Services team at Altro as a Regional Technical Services Managers, one covering the London area and one based in the west of the UK (including Wales). If you’re hands‑on, love solving problems, and enjoy working with people, this could be a great fit.

The roles are full time and will involve supporting our customers with technical advice, training, and site visits. You’ll be the face of Altro out in the field—making sure our products are installed properly, helping contractors get the best results, and feeding back ideas to our product development teams.

About The Role

• Visiting customer sites to offer technical support and advice
• Running training sessions for contractors (on‑site and sometimes classroom‑based)
• Supporting big installations and helping resolve any issues
• Demonstrating our products at events and customer meetings
• Working closely with our sales and product teams to share feedback and ideas
• Occasionally supporting our European team and joining calls with colleagues in the US and APAC

Benefits

Enhanced family friendly benefits

Including Maternity, Paternity and Shared Parental Leave.

Holidays

We all need a break, and our holiday entitlement starts at 25 days plus bank holidays. Don’t worry if you need a little extra… you can buy some more!

Employee Benefits Hub

Many of us are feeling the pinch at the moment from the rising cost of living. As a result, we have looked into ways in which we can further support employees during these challenging times and we have launched our Benefit Hub to all UK employees which entitles us to exclusive discounts with our retail partners.

Learning and Development

We have a comprehensive programme of in‑house training and coaching as well as access to external courses to ensure that you can continue to grow and develop throughout your career with the Altro group.

Pension

A defined contribution pension scheme available for all staff. The minimum contribution level is 4%, which will be matched by the company; if you wish to contribute a higher level, this will be matched by the company up to 6% in line with your length of service and the benefit being provided.

Life Assurance

From day one you will be covered by our life assurance scheme which will pay up to four times your annual salary.

Occupational Health

We offer occupational sick pay and even have an on‑site Occupational Health Service available to help get you back on track.

Employee Assistance Programme

A 24‑hour helpline to support you through any of life’s issues or problems. The EAP service is entirely confidential, reliable and provided by a professional provider (Heath Assured) with qualified experts available any day, any time.

Volunteering

In support of our Foundation vision, we encourage every employee, globally, to give one paid day per year to volunteer for a healthcare‑related charity or organisation.

Social Events

There are a variety of social events across the group, including the company Christmas party.

Retirement Planning

We provide advice and support to ease the transition to retirement.

Eye Care

Free eye tests are available for all employees.

Long Service

We offer long service awards to all our employees.

Parking

We provide free car parking at all our sites.

Additional Benefits (depending on your role)

• Hybrid Working – Providing flexibility around both home and office working.
• Car Allowance – Certain positions with us entitle you to a car allowance.
• Private Medical Scheme – The type of cover available to you will be dependent on your job.

Requirements

• Someone with solid experience installing flooring and walling products
• Great communication and presentation skills
• Organised, proactive, and happy to travel around the region
• A team player who’s also confident working independently
• Someone who’s curious, creative, and always looking for ways to improve
• Experience with Whiterock or similar products is a bonus but not essential

If this sounds like your kind of role, we’d love to hear from you.

Apply now and help us continue to deliver the best technical support in the industry.